Understanding Workplace
Conflict and Aggression

Understanding workplace conflict and aggression is crucial for creating a safe and harmonious environment for all employees. A well-managed workplace ensures not only productivity but also the mental and emotional well-being of the team. Understanding Workplace Conflict and Aggression Training Course is designed to address the increasing prevalence of aggression, violence, and bullying that can occur in professional settings. These behaviors are unacceptable, yet unfortunately common, and their impact can lead to serious harm to individuals and organizations alike.

This workplace conflict training course is essential for managers and HR professionals tasked with handling such issues. Participants will gain a deep understanding of the psychology behind aggression and conflict, helping them recognize the signs and reduce workplace risks. With this knowledge, you can create proactive strategies to prevent escalation and ensure the safety of your team.

By the end of the training course, delegates will feel confident in applying strategies to control aggression, defuse tension, and ensure the workplace remains a safe and productive environment. This course also covers the relevant laws and regulations that protect both employees and employers in conflict situations.

By the end of this Understanding Workplace Conflict and Aggression Training Course, participants will be able to:

• Understand the psychological triggers of aggression and how to manage them
• Identify the causes of workplace conflict and the potential for escalation
• Recognize the legal implications, including employer liability
• Assess risks and identify early warning signs of aggressive behavior
• Implement strategies to manage angry and aggressive employees effectively
• Use mediation and other approaches to handle high-risk situations and conflicts

This course is ideal for a range of professionals who deal with team dynamics, employee relations, and workplace safety, including:

• HR Professionals looking to prevent workplace violence and aggression
• Line Managers responsible for team well-being and conflict resolution
• Supervisors and Team Leaders who manage day-to-day operations and interactions
• Senior Managers responsible for compliance, investigations, and disciplinary actions
• Individuals involved in hiring decisions who need to assess and prevent conflicts in the workplace

The Understanding Workplace Conflict and Aggression Training Course will utilize a blend of adult learning techniques, ensuring an engaging and comprehensive learning experience. The training is interactive and incorporates various proven methods for effective learning retention, such as:

• Group discussions and practical exercises
• Self-assessments and case studies
• Video-based learning
• Input from an experienced facilitator with real-world insights

Throughout the course, participants will develop practical skills to identify and manage conflict and aggression in the workplace. The training ensures that delegates leave with actionable knowledge that can immediately improve their ability to handle high-risk situations.

• AZTech Certificate of Completion for delegates who attend and complete the training course
• This program has been pre-approved for 25 HR (General) credit hours toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).