An HRCI Certified Training Course
Understanding Workplace Conflict and Aggression
A Guide to Causes & Avoidance of Violent Behaviour at Work
Why Choose Understanding Workplace Conflict and Aggression Training Course?
Paid employment gives people not only an income but also affords them opportunities to contribute to society as a whole, their employer’s business and their individual development. The workplace should not be a setting where people are subjected to threats of or actual violence, harassment or bullying. This behaviour is unacceptable but unfortunately too many people are exposed to these risks as part of their work. Whilst the incidence varies from one workplace and one sector to another, it is a problem across the world.
The violence at work course is suitable for managers and HR professionals who are asked to deal with violence and aggression in the workplace. All managers need to be aware of the dangers that can result from aggression and to be able to protect their team and themselves. Throughout this Understanding Workplace Conflict and Aggression online training course, delegates will be introduced to the psychology of aggression and conflict and why conflict situations arise. Delegates will learn who is at most risk, and the possible warning signs to look out for. The course will finish by exploring the ways to prevent and control aggression, conflict and violence in the workplace.
At the end of this training course delegates will feel more confident in how to handle aggression in the workplace and what procedures, practice and legislation is in place that will protect them in certain situations.
This online training course will feature:
- The importance of understanding how personality influences behaviour
- The differences between aggressive, intimidating, manipulative and passive behaviour
- Cause of workplace conflict
- Managing risk
- Handling aggressive behaviour
What are the Goals?
By the end of this online training course, participants will be able to:
- Understand the psychology of aggression
- Understand the nature of conflict and how it can escalate
- Be aware of any legal implications including the Employer’s liability
- Dynamically identify early warning signs and assess and manage risks
- Use strategies to manage angry and aggressive employees
- Implement different approaches including mediation to managing high-risk situations
Who is this Training Course for?
This AZTech online training course is suitable to a wide range of professionals but will greatly benefit:
- HR Professionals
- Line Managers
- Supervisors and Team Leaders
- Senior Managers responsible for compliance, investigations and disciplinary issues
- Those responsible for hiring decisions
How will this Training Course be Presented?
This AZTech online training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes but is not limited to group discussions, group and individual exercises, self-report questionnaires, selected videos and input from an experienced facilitator.
The Course Content
- Different forms of aggression
- Assertive, submissive, manipulative and aggressive response styles
- Personality clashes explained
- Behavioural ways of reacting to aggression
- Seeing ‘red’ – losing control
- Understand bullying and harassment
- Explore and recognise the impact of bullying on individuals, teams and work culture
- Learn practically based strategies for handling bullying situations
- What is controlling behaviour?
- The manager’s role
- How lack of diversity and inclusion contributes to aggression
- Female victims
- The ‘pack’ mentality
- Is it merely a male problem?
- Developing a positive culture
- Developing an early warning system
- Management action to intervene
- How to de-escalate a situation
- How behaviour breeds behaviour
- Managing unpredictability (drugs, alcohol, mental health)
- The importance of staying calm and in control
- Verbal and non-verbal techniques
- When to get further assistance
- Introducing Workplace Mediation
- Legal implications
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the training course
- The HRCI Approved Provider Seal and the corresponding Re-certification Credit Hours Awarded will be reflected in the Certificate of Completion
In Partnership With

Accreditation
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Frequently Asked Questions
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
Yes, we offer tailored corporate training solutions to meet your organization's specific needs. Please contact us at info@aztechtraining.com or call +971 4 427 5400 for more information.
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to info@aztechtraining.com
- Phone: Reach out to us directly at +971 4 427 5400 or +971 4 427 5407, and our team will guide you through the registration process.
The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.