Employee Counseling, Grievance Handling & Investigation

Effective employee relations are vital to building a high-performance culture rooted in respect, engagement, and fairness. As organizations grow and diversify, so do the challenges in managing interpersonal dynamics, workplace disputes, and formal grievances. Unaddressed concerns can lead to reduced morale, productivity loss, and even legal risks. That’s why it is essential for professionals to be equipped with the right tools for proactive intervention, supportive counseling, and structured investigation.

This Employee Counseling, Grievance Handling & Investigation training course provides a comprehensive framework to address workplace issues with confidence and integrity. It empowers HR professionals, line managers, and leaders with critical skills to offer empathetic support, respond appropriately to complaints, and lead investigations with procedural fairness and transparency. The course emphasizes not just compliance, but also the importance of building and sustaining a positive workplace culture.

Participants will explore conflict prevention, grievance resolution processes, and fact-finding techniques, complemented by real-world examples, practical templates, and role-play scenarios. By the end of the Employee Counseling training course, professionals will have the confidence to handle difficult conversations, resolve grievances effectively, and reinforce trust and well-being across the work

By the end of this Grievance Handling & Investigation training course, participants will be able to:

• Understand the strategic role of employee relations in organizational performance
• Establish processes for early intervention and supportive counseling
• Apply structured grievance procedures aligned with legal and ethical standards
• Handle grievances with empathy, neutrality, and consistency
• Conduct investigations using best-practice methods and documentation
• Deliver clear and fair outcomes based on facts and evidence
• Leverage employee feedback and grievance trends for continuous improvement

This Employee Counseling Course is designed for professionals responsible for managing workplace relations, handling complaints, or conducting investigations. It is especially beneficial for:

• HR managers, business partners, and generalists
• Employee and industrial relations professionals
• Line managers and frontline supervisors
• Compliance and risk officers
• Internal auditors and workplace investigators
• Team leads handling performance and disciplinary issues

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, retention, and application. Participants will engage in:

• Facilitator-led presentations and expert-led discussions
• Case studies drawn from real workplace situations
• Group exercises, role plays, and interactive simulations
• Practical toolkits for counseling, grievance handling, and investigative documentation

These methods ensure that learning is both reflective and practical, equipping participants to apply the concepts directly in their professional environments.

• AZTech Certificate of Completion for delegates who attend and complete the training course