An intensive professional development training course on

The Resilient Leader in the Digital Age

Building Effective Relationships for Enhancing Work Productivity

We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at

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Why Choose this Training Course?

The Structure

This comprehensive training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day training courses.

Module 1 - Communication Skills for Leaders in the Digital Age
Module 2 - The Emotionally Resilient Leader

The Course Content

Module 1 - Communication Skills for Leaders in the Digital Age
Day One – Understanding the Psychology of Communication
  • The psychology of communication
  • Different ways to communicate electronically and in-person
  • The dangers of digital communication
  • Communication barriers and how to overcome them
  • Restricting PowerPoint to enhance communication
Day Two – Improving e-Communication
  • Recognising e-communication advantages and disadvantages
  • Online meetings – avoiding “Zoom Fatigue.”
  • Instant messaging, podcasts, and blogs
  • Corporate websites – are they still relevant?
  • e-Communication barriers and how to overcome them
Day Three –Neuro-scientific and Brain Research into Communication
  • Communication starts with the eyes
  • Neuro-scientific communication – the role of the brain image
  • Our brain cannot cope with too much information
  • Multi-tasking – does it work?
  • The impact of emotions on behaviour
Day Four – The Science of Communication
  • Communicating across cultures – the science
  • Communication is not all about body language
  • Turning off your smartphone can make you work better
  • Why do people troll and what to do about it?
  • The latest exciting brain studies
Day Five – Becoming a Master Communicator
  • Using big words does not make you look smarter
  • Understanding other generations (Boomer, X, Millennial, & Z)
  • Communication across generations
  • Avoiding ‘groupthink’ in decision making
  • Personal action planning
Module 2 - The Emotionally Resilient Leader
Day Six: The Importance Of Emotional Resilience to Lead
  • The changing face of Leadership: VUCA, Pandemics and Disasters
  • Defining Emotional Resilience and its future importance
  • Emotional Resilience (ER) V Emotional Intelligence (EI)
  • The importance of defining your personal leadership presence
  • The rapid impact of Change and how to Lead
  • Profile Assessment (leadership & ER profile) and review
Day Seven: Developing Your Emotional Resilience Inner Strength
  • The power of the mind
  • Skills to improve your positive mental attitude (PMA)
  • Controlling your inner reactions and mental discipline
  • Taking account for actions and dealing with the consequences
  • Developing mindful tenacity and assertiveness
  • Testing your Emotional Resilience: practical exercise
Day Eight: Leading through Emotional Resilience Decision Making
  • Rapid problem solving techniques: problem and need
  • Develop your Creative and Rapid Thinking: models and skills
  • Using Advanced Structured Idea generation techniques
  • From Problem to the Solution: key factors in decision making
  • Understanding Convergent and Divergent decision making
  • The Decision Making Funnel Model
Day Nine: Overcoming Conflict, Negativity and Stressful Situations
  • Overcoming negativity in self and others
  • Gaining trust & positive influence
  • Dealing with conflict in a positive way
  • Coping strategies for stressful situations: mental fortitude
  • Ensuring the well-being of others and your team
  • Leading through empowerment
Day Ten: Personal Emotional Resilience Leadership & Culture
  • Defining organisational culture
  • The key benefits of a strong Emotional Resilient organisation
  • Developing the key organisational messages needed
  • Embedding well-being and emotional resilience in the organization
  • Producing your Personal Emotional Development Action Plan
  • Next Steps on your Emotional Resilience Leadership journey

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course


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