An intensive professional development training course on
Authentic Leadership
Decisions, Ethics and Compliance
Classroom Training
We currently have no scheduled session for this Management & Leadership Training Course. If you are interested in running this course, please contact our Training Department at info@aztechtraining.com
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The Structure
This comprehensive training course consists of two modules which can be booked as a 10-Day Training event, or as individual, 5-Day training courses.
Module 1 - Leadership & Decision-Making in Crisis & Emergency Situations
Module 2 - Leading with Ethics and Compliance
The Course Content
Module 1: Leadership & Decision-Making in Crisis & Emergency Situations
Day One: Psychology and Dynamics of Crises and Emergencies
- The nature of crises and emergencies
- Individual psychology under crisis and emergency conditions
- Collective psychology under crisis and emergency conditions
- Evolution and dynamics of crises and emergencies
- Crises and emergencies don’t just work 8 hour days
- Tasks of leaders before, during, and after a crisis or emergency
Day Two: Rational Decision-Making in Crises and Emergencies
- Instinct, intuition, and reason
- Rational decision-making processes
- Individual and collective decision-making
- Delegation through mission-based leadership
- Nested hierarchical planning and operations
Day Three: Leading Teams and Organizations
- Organizational and public responsibilities of leaders in crises and emergencies
- Crisis/emergency management organization
- Creating effective and efficient teams through rapid teambuilding
- Creating effective and efficient interagency cooperation and collaboration
- Organizational and team dynamics: morale, cohesion, mood, and unity of purpose
- Principles of operational command and leadership
Day Four: Solving the Problem: Managing the Crisis or Emergency
- Seeking cause and effect to solve the problem, not to attribute blame or responsibility
- Creating and running a crisis/emergency command centre
- Elements of risk management: prevention, response, containment, and recovery
- Principles of business continuity and crisis operations
- Information gathering and situational awareness
- Operational rhythm, routines, and information management
Day Five: Ethical Factors in Crisis and Emergency Leadership
- Caring for subordinates and their families
- The leader's self-care
- Responsibilities to authorities, the public and/or victims
- Managing and leveraging the media
- After-action review and lessons learned processes
- Preparing for the next crisis or emergency
Module 2: Leading with Ethics and Compliance
Day Six: Courage and Leadership
- Courage & self-knowledge
- Behaviour, values and beliefs
- Leadership styles
- Limiting thoughts & behaviours
- Turning ideas into action
- Putting yourself on the line
Day Seven: Displaying Ethical Leadership Behaviours
- Emotions & emotional intelligence
- Building rapport
- Affective contagion
- Developing others as leaders
- Influence, authority & power
- Building trust within and beyond the team
Day Eight: Ethical Objectivity
- Ethical business and ethical investment
- Examples of unethical behaviours, activities, policies, etc.
- Ethics and public opinion
- Different personalities see ethical organisations in different ways
- Organisational outcomes and benefits from ethical leadership
- Stakeholders and ethical organisations
Day Nine: The Challenges of Ethical Leadership & Compliance
- Dealing with ethical dilemmas
- Ethics and leadership
- Guide to ethical decision-making
- Benchmarking best practice
- Compliance integrity check-up
- The Baldrige Award – Performance Excellence
Day Ten: Compliance, Governance & Social Responsibilities
- The benefits to individual and organisation success
- Employing governance systems
- Going beyond mandated performance levels
- Resources for activities that relate to corporate citizenship
- Employees support of professional and community organisations
- Corporate citizenship and organisational image
