An HRCI Certified Training Course
Mastering Fact-Finding and Investigation
Building Internal Capacity to
Effectively Deal with Workplace Complaints
Why Choose Mastering Fact-Finding and Investigation Training Course?
Would any organisation want a reputation for prejudice and not dealing with allegations seriously? Any sense of natural justice will expect employers to show that they have undertaken a fair and thorough investigation of complaints. This investigation can be time-consuming and complicated, and an organisation may be reluctant to divert resources, but the existence of independent investigators ensures that allegations of inappropriate behaviour, misconduct, poor performance and grievance can be fairly and transparently investigated without suggestions of intimidation, ‘closing ranks’ or possible bias. Delegates will have the opportunity to explore the key stages of the process and practice the skills and approach required. Ideally, This Mastering Fact-Finding and Investigation training course should be undertaken before conducting investigations, but it can also act as a refresher and confirmation of existing good practice.
This Mastering Fact-Finding and Investigation training course will feature:
- The role and function of the independent investigator
- Acknowledging personal limitations and reservations and identify tactics to deal with them
- The focus for the investigator
- The importance of highlighting impartiality throughout the process
- Recognising some of the common problems and difficult personalities
What are the Goals?
By the end of this training course, participants will be able to:
- Develop a thorough investigation plan
- Deal with issues around interviews, including confidentiality, anonymity and the presence of third parties
- Prepare for and conduct investigatory interviews
- Evaluate evidence objectively
- Compile a report and conduct an internal investigation
Who is this Training Course for?
This Mastering Fact-Finding and Investigation training course is suitable to a wide range of professionals but will greatly benefit:
- Employee Relations Specialists
- Negotiation and Mediation Specialists
- Nominees / Volunteers for the Role
- Occupational Health Staff
- HR Generalists
- Line managers responsible for managing/conducting investigations
- Employee representatives
How will this Training Course be Presented?
This Mastering Fact-Finding and Investigation training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes extensive role pay, self-report questionnaires, discussion, group exercises and tutor input.
The Course Content
- Nature of Inherent Workplace Conflict
- Understanding Employee Relations
- Management Interventions to Minimise Conflict
- Strategic Importance of Investigations
- When are Investigations Needed
- Skills of Suitable Investigators
- Concept of Natural Justice
- Test of Reasonableness
- Clarifying Policy and Ensuring Transparent Procedure
- Facts v Truth
- The ACAS Recommendations
- Defining Harassment, Bullying and Unfair Discrimination
- Selecting Candidates
- The Responsibilities of the Effective Investigator
- Clarifying the Purpose and Limits of the Investigation
- Background Research – Requesting Relevant Documents
- The Order of Interviews
- Practical Session
- Central Nature of the Interviews
- Ensuring a Fair Hearing - Corroborating the Facts
- Permission to Electronically Record
- Challenge of Discriminating Between Opinion and Interpretation
- Weighing up – Likelihood of Events and Actions
- Practical Session
- Format Template and Style Guide
- Deciding What Needs to be Included
- Issues of Confidentiality
- Summarising and Drawing Conclusions
- Recommended Outcomes
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the training course
- The HRCI Approved Provider Seal and the corresponding Re-certification Credit Hours Awarded will be reflected in the Certificate of Completion
In Partnership With
Accreditation
Do you want to learn more about this course?
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Available Sessions
Frequently Asked Questions
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to info@aztechtraining.com
- Phone: Reach out to us directly at +971 4 427 5400 or +971 4 427 5407, and our team will guide you through the registration process.
The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at info@aztechtraining.com or call +971 4 427 5400 for more information.
