An intensive professional development training course on

Best Practices & HR Skills
in Career Development

Developing the Essential Skills to Guide Employees to Full Potential

We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at

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Why Choose this Training Course?

This extensive 10 day AZTech training course in Dubai covers a broad range of key skills, competencies and knowledge that will enable HR Professionals and Line Managers to meet the demands of a fast changing, international and highly competitive business environment. The training course will provide delegates with the skills and knowledge to make a valuable contribution to the success and continued effectiveness of the HR function and the Organisation itself. The subjects covered enable practitioners to be up-to-date with the latest thinking and approaches.

The employment relationship and the psychological contract have dramatically altered this century and the development of a radically different form of leadership and management away from control and command to a transformative and collaborative approach means that the Human Resource function must offer a very different proactive service.  Employees now have different expectations of the workplace and expect not just ‘fairness’ but also learning, skills enhancement and career development. The emphasis placed on employee empowerment, engagement and personal development has resulted in a growth in the use of coaching, mentoring and development activities in workplaces worldwide. The changes mean that all Human Resource professionals must be adept at soft skills such as communication, empathy, motivation, building trust and good relationships but also the hard skills of metrics and analytics.  Practitioners also need to understand human psychological processes, the basics of neuroscience and an understanding of human development.

This AZTech training course will feature:

  • Role and application of fairness in good people management
  • Importance of good employee relations, engagement and employee commitment
  • Employee, Management and Leadership development
  • Best practice in coaching, mentoring and career development
  • Practical skills workshops where what has been learnt will be put into practice


The Structure

This comprehensive training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day training courses.

Module 1 - Coaching, Mentoring & Career Development for Success

Module 2 - HR Skills for HR Administrators

What are the Goals?

By the end of this AZTech training course participants will be able to:

  • Promote the role and purpose of the HR function
  • Demonstrate and develop good practice for both HR and line management
  • Help develop a high-performance culture
  • Use coaching and mentoring techniques in the workplace based on strategic aims of the organisation
  • Plan and structure personal development and career plans

Who is this Training Course for?

This AZTech training course is suitable for a wide range of HR professionals but will greatly benefit:

  • HR Business Partners
  • Line Managers who need an understanding of human behaviour at work
  • Anyone wishing to develop their skills in coaching and mentoring within an organisational context
  • Managers, Supervisors and Team Leaders
  • Those who are interested in moving into HR from other disciplines
  • Administrators wishing to progress their careers

How will this Training Course be Presented?

This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a range of activities – discussion, case studies, Individual and group activities in addition to input from a highly experienced HR practitioner. Delegates will gain most from active participation in the practical sessions and the success of the training course is centered on them expressing their special needs and interests so that they can maximise their learning.  It will be presented in a highly collaborative and informal style. Video presentations will highlight the major teaching features and reinforce understanding and learning to enable maximum transfer back into the workplace.


The Course Content

Module 1: Coaching, Mentoring & Career Development for Success
Day One: Coaching Foundation
  • Types of Workplace Coaching
  • Distinguishing between coaching, mentoring and counselling
  • Key coaching skills
  • Meeting ethical guidelines and professional standards
  • Preparation, Explanation, Demonstration and Imitation
  • Consolidation and Review in the Cycle
Day Two: Advanced Communication Skills for Coaching & Mentoring
  • Understanding your personal communication style
  • Active listening
  • Questioning techniques
  • SOLER Model for coaching
  • Language - verbal and non-verbal
  • Conducting a coaching session
Day Three: Mentoring Techniques & Practices
  • Objectives and benefits of mentoring
  • Corporate mentorship programs
  • Most commonly used techniques among mentors
  • Mentoring relationships: formal and informal
  • Pitfalls to be avoided for effective Mentoring
  • Mentoring Technique
Day Four: Career Development principles
  • Understanding human development and learning
  • Learning Styles – Honey & Mumford
  • Introducing career development
  • Best practices in career development
  • Developing your career SWOT
  • Career planning & Talent Management
Day Five: Supporting organisations using coaching
  • People problems at work
  • Caution in relation to Managers carrying out counselling or coaching for personal problems
  • Developing workplace counselling programmes (EAPs)
  • Workplace Conflict
  • How coaching can help address conflict
  • Personal Action Planning
Module 2: HR Skills for HR Administrators
Day Six: HR in Context – Policies
  • Where is HR going?
  • The Context for HR
  • HR on the global stage
  • Nationalisation – public vs. private organisation
  • Overview of HR’s role & relationship with other functions 
  • The importance of policies  - writing & using them
Day Seven: Employee Relations - Employee Involvement
  • Employee Relations
  • Internal Communications
  • Consultation & Suggestion Schemes
  • Employee Attitude Surveys
  • Employee Assistance Programmes
  • Union Recognition
Day Eight: Recruitment & Selection
  • Understanding external labour market & demographics
  • Recruitment & Selection
  • Employer of Choice
  • Social Media, Websites and Recruitment
  • Handling Redundancy
  • Retention & Exit Interviews
Day Nine: Learning & Development
  • Importance of Learning & Development
  • Leadership & Management Development
  • Talent Management
  • Coaching & Mentoring
  • International Assignments
  • Succession Planning
Day Ten: Performance Management & Reward
  • Performance Management & Appraisals
  • Competency Frameworks
  • Financial Reward & Salary Scales
  • Job Evaluation
  • Bonuses, Incentives & Overtime

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course


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