An online intensive professional development training course on
Workplace Conflict Resolution Online Masterclass
An Introduction to Practical Conflict Resolution
Techniques and Strategies
We currently have no scheduled session for this Human Resource (HR) Management Training Course. If you are interested in running this course, please contact our Training Department at info@aztechtraining.com
Brochure
This Online Training Course
While intuition and reasonableness are essential aspects of responding to conflict, it is not enough to rely on these things if we are going to be consistent and fair, prevent further harm and arrive at lasting solutions. People need a framework within which they can discover what works well or them and how useful they can be at resolving their conflicts or intervening as a Manager.
This online training course is to introduce practical conflict resolution techniques and strategies that employees can efficiently utilise when managing conflict in the workplace. The online training course will create awareness on how to handle conflicts and develop productive working relations.
Who is this Online Training Course for?
- All Managers, Supervisors and Team Leaders
- Professionals who want to learn more about conflict
- All HRM Professionals
- Technical professionals who need to resolve conflict situations
How will Online Training Course this be Presented?
This online training course will utilise a variety of proven online learning techniques to ensure maximum understanding, comprehension, and retention of the information presented.
The Course Content
- The win-win approach to conflict
- Resources for responding to conflict
- Resolving and managing conflict
- Avoiding groupthink
- Dealing with ‘difficult’ stakeholders and co-workers
- Handing emotion and aggression
The Course Schedule
|
10:30 - 11:00 |
: |
Welcome, Setup, Registration (Day 1 Only) |
|
11:00 – 12:30 |
: |
First Session |
|
12:30 – 12:45 |
: |
Break (15 minutes) |
|
12:45 – 14:15 |
: |
Second Session |
|
14:15 – 14:30 |
: |
Break (15 minutes) |
|
14:30 – 16:00 |
: |
Third Session |
The Certificate
- An AZTech e-Certificate will be given to delegates who attend and complete the online course
