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Online Training Course

Workplace Conflict Resolution Online Masterclass

An Introduction to Practical Conflict Resolution
Techniques and Strategies

This Online Training Course

While intuition and reasonableness are essential aspects of responding to conflict, it is not enough to rely on these things if we are going to be consistent and fair, prevent further harm and arrive at lasting solutions. People need a framework within which they can discover what works well or them and how useful they can be at resolving their conflicts or intervening as a Manager.

This online training course is to introduce practical conflict resolution techniques and strategies that employees can efficiently utilise when managing conflict in the workplace. The online training course will create awareness on how to handle conflicts and develop productive working relations.

Who is this Online Training Course for?

  • All Managers, Supervisors and Team Leaders
  • Professionals who want to learn more about conflict
  • All HRM Professionals
  • Technical professionals who need to resolve conflict situations

How will Online Training Course this be Presented?

This online training course will utilise a variety of proven online learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. 

The Course Content

  • The win-win approach to conflict
  • Resources for responding to conflict
  • Resolving and managing conflict
  • Avoiding groupthink
  • Dealing with ‘difficult’ stakeholders and co-workers
  • Handing emotion and aggression

The Course Schedule

10:30 - 11:00

:

Welcome, Setup, Registration (Day 1 Only)

11:00 – 12:30

:

First Session

12:30 – 12:45

:

Break (15 minutes)

12:45 – 14:15

:

Second Session

14:15 – 14:30

:

Break (15 minutes)

14:30 – 16:00

:

Third Session

The Certificate

  • An AZTech e-Certificate will be given to delegates who attend and complete the online course

In Partnership With

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© 2021. Material published by Aztech shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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© 2021. Material published by Aztech shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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© 2021. Material published by Aztech shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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