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An intensive professional development training course on

Building Workplace Trust

Optimising Relationship, Teamwork and Performance

Why Choose this Training Course?

Recent company research has distinguished between organisations that are ‘Trust Leaders’ and those that are ‘Trust Laggards’. The former is the elite 10% of companies whose employees agree with the statement, ‘Employees have high trust in leaders and the organization.’ Trust Laggards are those where employees are least likely to agree with this.

Trust Leaders are more than two and a half times more likely than Trust Laggards to be leaders in revenue growth. They also significantly outperform all other organizations in achieving key business goals: customer loyalty and retention, competitive market position, ethical behavior and actions, predictable business and financial results, and profit growth. Trust Leaders outstrip other organisations in the behaviours and actions that foster the right cultural conditions for high trust in organizations.

This popular AZTech training course will identify those trust-building behaviours and actions. It will then help you embed them in your management and leadership style to ensure team and company success.

This AZTech training course will feature:

  • Organisations that have successfully built trust
  • Ways to avoid breaking trust
  • Using the skills of deep listening and transparent communication to build trust
  • Showing personal leadership and role modelling to build trust
  • How to build a culture of trust across the organisation

What are the Goals?

By the end of this AZTech training course, participants will be able to:

  • Apply the skills necessary to increase employee trust in your leadership
  • Effectively use methods to ensure employees are engaged and committed to company and team objectives
  • Motivate and engage colleagues to gain their commitment and support
  • Use positive communication and influencing techniques to ensure employee engagement is optimised
  • Start the process of building a culture of trust in your organization

Who is this Training Course for?

This AZTech training course is suitable to a wide range of professionals but will greatly benefit:

  • Management professionals seeking to improve their leadership skills
  • Team Leaders seeking to build a strong loyal team
  • Leaders who are seeking to transform the culture of their organisation
  • Change managers tasked with transforming the culture of their organisation

How will this Training Course be Presented?

The Building Workplace Trust training course will use a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This AZTech training course provides input based on popular published works.

The training course uses tools and questionnaires to encourage delegates to learn about their own traits and responses to trust situations before encouraging them to apply new techniques to enhance their effectiveness. The training course is highly participative with interactive exercises throughout. This is particularly true on days two and three which will involve a set of workshop activities to embed the skills of trust-building.

The Course Content

Day One: What is Trust and How Does it Impact Organisational Effectiveness?

  • Trust as a value – its origins and connections to other values
  • What the research on trust-building tells us
  • Employee engagement studies – what they tell us about trust
  • What causes trust breakdown?  The biggest trust killers - research-based evidence
  • Organisations with high trust levels - what they do and how they benefit from it
  • How you view people and how that influences trust

Day Two: Trust Building Skills - Workshop 1

  • Deep listening to gain respect
  • The skills of reflecting, paraphrasing and summarising to avoid misunderstandings
  • Communicating with transparency: techniques, do’s and don’ts – writing for transparency
  • Communicating with transparency: techniques, do’s and don’ts – presenting for transparency
  • Building rapport and respect
  • Understanding others’ values and learning to respect difference and diversity

Day Three: Trust Building Skills Workshop 2

  • The psychology of ‘letting go’ - challenging your need for control and delegating appropriately
  • Manage people towards independence - using situational leadership as a tool to get out of peoples’ way and develop trust
  • Being assertive and respected in challenging poor behaviour- being trusted by all team members to ‘do the right thing’
  • Coaching people to take personal responsibility and build autonomy
  • Communicating unpleasant consequences of corporate decisions to employees: using clarity and honesty in messaging
  • Giving positive feedback and showing appreciation of effort to build trust and loyalty

Day Four: The Role of Your Leadership in Trust Building

  • Let your team know what you stand for - values-driven, authentic leadership
  • Practise public accountability and integrity
  • The power of the Shadow of the Leader
  • Deploy modern motivation techniques to stimulate self-reliance and trust
  • Use influencing and persuasion skills and techniques to get employee buy-in

Day Five: Building a Culture of Trust in the Organisation

  • What is culture?
  • What are the techniques involved in building culture for your team or your organisation?
  • What other companies do to build culture?
  • Develop a team mission, vision and set of values
  • Build a team culture of inclusion
  • Involve your people in change management - building a team of change agents to spread a culture of trust

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course


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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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