An intensive professional development training course on
SAP SD: Sales and Distribution for Customer Operations
Streamlining the Order-to-Cash Process for Enhanced Customer Experience and Business Performance
Why Choose SAP SD: Sales and Distribution for Customer Operations Training Course?
Efficient management of sales operations, distribution channels, and customer relationships is essential to achieving sustainable business growth. In today’s highly competitive marketplace, organizations must deliver fast, accurate, and customer-centric services supported by real-time data and automation. SAP Sales and Distribution (SAP SD) is the enterprise solution that empowers companies to manage the entire order-to-cash (O2C) cycle—from sales order creation to delivery, billing, and payment—while maintaining seamless integration with finance, materials management, and production planning.
This SAP SD: Sales and Distribution for Customer Operations training course provides participants with an in-depth understanding of SAP SD as the foundation of commercial operations within the SAP ERP and S/4HANA environments. Delegates will explore the core functionalities, configurations, and workflows that govern pricing, sales order processing, inventory availability, logistics, and revenue recognition. The program emphasizes how SAP SD enables customer satisfaction through accurate order fulfillment, transparent tracking, and data-driven service optimization.
Through guided demonstrations, real-life business scenarios, and interactive workshops, participants will learn to use SAP SD not only as a transaction system but also as a strategic enabler for improved customer engagement, profitability, and market responsiveness.
What are the Goals?
By the end of this training course, participants will be able to:
- Understand the SAP SD module structure, integration points, and data flow
- Configure and manage the complete order-to-cash (O2C) business process
- Execute sales order management, delivery processing, and billing operations
- Apply pricing procedures, discounts, and tax configurations effectively
- Monitor inventory availability and distribution using SAP logistics tools
- Integrate SAP SD with FICO, MM, and PP modules for end-to-end visibility
- Analyze sales data and customer performance using embedded reporting and analytics
Who is this Training Course for?
This training course is suitable to a wide range of professionals but will greatly benefit:
- Sales and marketing managers
- Customer service and order management professionals
- Distribution and logistics coordinators
- SAP SD consultants and ERP project team members
- Business analysts and process improvement specialists
How will this Training Course be Presented?
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes an interactive mixture of lecture-led learning & group discussions.
The Course Content
- Overview of SAP SD and its role within SAP ERP and S/4HANA
- The order-to-cash process and cross-module integration
- Organizational structure in SAP SD: sales area, distribution channel, division, and customer master data
- Partner functions and business relationships
- Navigating the SAP SD environment and system demonstration
- Sales document types and processing flow
- Quotation, sales order, and contract management
- Pricing fundamentals: condition techniques, access sequences, and pricing procedures
- Discounts, surcharges, and tax configuration
- Customer credit management and approval workflow
- Case study: designing an automated sales pricing model
- Delivery creation and scheduling processes
- Picking, packing, and goods issue management
- Integration with inventory and warehouse management
- Transportation planning and route determination
- Handling returns, cancellations, and special deliveries
- Practical workshop: managing outbound logistics scenarios
- Billing document types and configuration
- Integration of billing with financial accounting (FI) and controlling (CO)
- Tax determination, credit memos, and debit memos
- Revenue recognition and posting rules
- Monitoring account receivables and payment processes
- Group exercise: executing end-to-end billing in SAP SD
- Sales information system and key performance reports
- Using SAP Fiori apps and analytical dashboards for sales monitoring
- Integration with SAP Customer Relationship Management (CRM)
- Leveraging SAP SD data for business forecasting and decision support
- Best practices for optimizing order-to-cash cycle time and accuracy
- Capstone exercise: designing an efficient SD process model for a client organization
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the training course
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Frequently Asked Questions
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at info@aztechtraining.com or call +971 4 427 5400 for more information.
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to info@aztechtraining.com
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