SAP SD: Sales and Distribution for Customer Operations

Name: SAP SD: Sales and Distribution for Customer Operations Training Course
Rating: 4.7 (1076 reviews)

Streamlining the Order-to-Cash Process for Enhanced Customer Experience and Business Performance

Course Schedule

No classroom dates available

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Overview Objectives Who Should Attend? Methodology Outline Certificates

Why Choose SAP SD: Sales and Distribution for Customer Operations Training Course?

The SAP SD: Sales and Distribution for Customer Operations Training Course is designed for professionals looking to master the management of sales and distribution operations using SAP’s powerful ERP tools. SAP Sales and Distribution (SAP SD) plays a vital role in streamlining the order-to-cash (O2C) process, which includes everything from order creation, delivery, billing, to payment. This course focuses on the core components of SAP SD, which empower organizations to optimize their sales operations and improve customer relationships.

With the growing need for real-time, data-driven decisions, this training will equip you with the skills to configure SAP SD for seamless integration with other SAP modules such as FICO, MM, and PP. The course will help you understand how SAP SD can improve operational efficiency, enhance customer satisfaction, and boost profitability by optimizing sales order processing, inventory management, and revenue recognition.

Through practical examples, guided demonstrations, and hands-on workshops, you will develop a comprehensive understanding of SAP SD's role in driving business success. Whether you’re working with SAP ERP or S/4HANA, this course will prepare you to handle the complexities of sales and distribution processes while enabling you to contribute to your organization’s market responsiveness and customer engagement strategies.

What are the Goals?

By the end of this SAP SD: Sales and Distribution Training Course, participants will be able to:

Understand the SAP SD module structure, integration points, and data flow
Effectively configure and manage the complete order-to-cash (O2C) business process
Handle sales order management, delivery processing, and billing operations proficiently
Apply pricing procedures, discounts, and tax configurations to maximize sales efficiency
Monitor inventory availability and streamline distribution using SAP logistics tools
Integrate SAP SD with FICO, MM, and PP modules for end-to-end visibility
Leverage embedded reporting and analytics for better sales data analysis and customer performance insights

Who is this Training Course for?

This SAP SD: Sales and Distribution for Customer Operations course is ideal for:

Sales and Marketing Managers
Customer Service and Order Management Professionals
Distribution and Logistics Coordinators
SAP SD Consultants and ERP Project Team Members
Business Analysts and Process Improvement Specialists

How will this Training Course be Presented?

This training course utilizes a blend of interactive and engaging learning techniques to ensure participants gain practical skills and in-depth knowledge of SAP SD. The course will consist of:

Instructor-led presentations and group discussions for key topic areas
Hands-on workshops with real-world business scenarios for practical application
System demonstrations and simulations to solidify concepts
Continuous support and guidance to address participant queries and ensure effective learning

The course will also emphasize real-time case studies and practical examples, allowing you to develop strategies for optimizing the order-to-cash cycle and integrating SAP SD with other business processes.

The Course Content

Overview of SAP SD and its role within SAP ERP and S/4HANA
The order-to-cash process and cross-module integration
Organizational structure in SAP SD: sales area, distribution channel, division, and customer master data
Partner functions and business relationships
Navigating the SAP SD environment and system demonstration

Sales document types and processing flow
Quotation, sales order, and contract management
Pricing fundamentals: condition techniques, access sequences, and pricing procedures
Discounts, surcharges, and tax configuration
Customer credit management and approval workflow
Case study: designing an automated sales pricing model

Delivery creation and scheduling processes
Picking, packing, and goods issue management
Integration with inventory and warehouse management
Transportation planning and route determination
Handling returns, cancellations, and special deliveries
Practical workshop: managing outbound logistics scenarios

Billing document types and configuration
Integration of billing with financial accounting (FI) and controlling (CO)
Tax determination, credit memos, and debit memos
Revenue recognition and posting rules
Monitoring account receivables and payment processes
Group exercise: executing end-to-end billing in SAP SD

Sales information system and key performance reports
Using SAP Fiori apps and analytical dashboards for sales monitoring
Integration with SAP Customer Relationship Management (CRM)
Leveraging SAP SD data for business forecasting and decision support
Best practices for optimizing order-to-cash cycle time and accuracy
Capstone exercise: designing an efficient SD process model for a client organization

Certificate

AZTech Certificate of Completion for delegates who attend and complete the training course

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Frequently Asked Questions

Common questions about our training courses

Yes, we offer tailored corporate training solutions to meet your organization's specific needs. Please contact us at [email protected] or call +971 4 427 5400 for more information.

The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.

Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.

There are several convenient ways to register for our training programs:

Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
Email: Share your details, including your name, organization, email address, and selected course, by sending an email to [email protected]
Phone: Reach out to us directly at +971 4 427 5400 or +971 4 427 5407, and our team will guide you through the registration process.

Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.