Operational Excellence in Project Management & Business Innovation using Generative AI and ChatGPT

This training course is split into two modules:

Module I - Operational Excellence in Project Management During and After Crisis

Module II - ChatGPT and Generative AI for Business Innovation

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.

As we transition into a new era shaped by a global crisis, our work styles, organizational cultures, and ways of thinking have significantly transformed. These shifts have brought about uncertainties in estimating timelines, projecting costs, and maintaining productivity—whether working on-site with new distancing protocols or remotely from home. Despite these challenges, stakeholders continue to prioritize project advancement, emphasizing team safety and goal attainment.

The Operational Excellence in Project Management & Business Innovation using Generative AI and ChatGPT training course is specifically designed to help navigate this evolving landscape. It reinforces the value of established processes, tools, and methodologies, while offering guidance on adapting them to the realities of the post-pandemic workplace—ensuring teams can meet deadlines and deliver successful outcomes.

Participants will learn how to leverage ChatGPT to enhance workflows, automate repetitive tasks, and generate innovative solutions to complex problems. The course also addresses the ethical implications and potential risks of adopting AI, equipping attendees to implement these technologies responsibly. By the end of the program, participants will have a strong foundation in generative AI and the skills to lead AI-powered innovation within their organizations.

By attending this training course, participants will be able to:

• Understand how projects get started
• Learn the processes, tools and techniques of project planning with a risk management focus
• Influence people to deliver what they promise
• Understand your team members and enable teams to be highly productive
• Work towards win-win negotiations in overcoming conflict
• Communicate progress and success to stakeholders
• Understand the principles and capabilities of ChatGPT and generative AI
• Identify potential business areas where generative AI can drive innovation
• Implement AI-driven strategies for improving customer engagement and operational efficiency
• Utilize AI tools for content creation, marketing, and product development
• Mitigate risks and address ethical considerations associated with generative AI

This training course is suitable to a wide range of professionals, but will greatly benefit:

• Project Managers / Team Leaders
• Project Technical / Workstream Leaders
• PMO staff
• Project Sponsors / Owners
• Business Functional Management or personnel
• Business leaders and executives looking to integrate AI into their innovation strategies
• Marketing and customer experience professionals seeking to enhance engagement through AI
• Product managers aiming to incorporate AI-driven solutions into product design
• IT professionals and data analysts exploring generative AI tools for business processes
• Entrepreneurs interested in leveraging AI to develop cutting-edge business models

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes an interactive mixture of lecture-led learning & group discussions.