Certificate in Multishift Operations Best Practices

For a facility to operate safely and efficiently 24/7, it is necessary to apply best practices to shift working. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents and operational problems such as reduced throughput, poor communication and increased levels of waste. What is needed is a way of working that fosters common goals and a seamless flow of information, processes and products throughout your operation.

This Certificate in Multishift Operations Best Practices training course will reveal how the world's most successful companies manage multiple-shift 24-hour operations. In order to succeed in today’s highly competitive global economy, all 24-hour operations must continuously improve to deliver world-class people and process performance. This requires highly motivated and skilled shift supervisors and managers, who are capable of getting the very best from all of the resources available to them, crucially ensuring that the needs of the shift teams are met in terms of personal well-being, the personal development of excellent operators and team development.

This Certificate in Multishift Operations Best Practices training course will feature:

• Why 24/7 operation needs multiple-shift working
• How Shift working introduces extra challenges
• Communication and leadership for shift working
• Why shift working increases risk from fatigue and at changeover
• Development of strategies to manage shift risks and issues and become a world-class 24/7 operation

By the end of This Certificate in Multishift Operations Best Practices training course, participants will be able to:

• Recognize and appreciate the issues associated with 24/7 shift operation
• Identify strategies to deal with the issues
• Benchmark your performance against that of world-class facilities and explore alternative shift schedules
• Develop effective Shift Supervisors
• Create an Action Plan for continuous improvement back at work

This Certificate in Multishift Operations Best Practices training course is suitable to a wide range of professionals but will greatly benefit:

• Plant/operations personnel and managers, shift supervisors and shift team leaders
• Personnel interested in Quality and Quality Assurance
• Maintenance and Engineering Personnel
• Training & Development Personnel
• Personnel from Logistics or Network Support Teams
• Personnel from Customer Service at any level
• HR Personnel and those involved in Staff health and welfare at any level

This Certificate in Multishift Operations Best Practices training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a combination of lecture, discussion and group/individual activities. Delegates are encouraged to bring specific challenges and issues they are facing to the session for group discussion. In addition, we will discuss Best Practices currently used at participants' companies so that delegates will have the opportunity to learn from numerous sources. Each delegate will develop a personal Action Plan that will help guide future improvement efforts back at work.