Search your Courses by Keywords

An intensive professional development training course on

Competency Based Management
and Personal Effectiveness

Why Choose this Training Course?

This 10 day Course will show you not only how to use competencies to deliver real, qualified improvements in terms of productivity and individual performance but also how to build and project a self-confident image that ensures the effective delivery of a competency based approach. Competencies are used to define desirable behaviour and then introduce improvements in selection, assessment, talent management and retention, performance management and employee development.

This training course teaches delegates on how to create better relationships with key people, and polish their communication skills to directly influence individual and organisational performance.  The effective HR manager owes much of their personal success to interpersonal effectiveness as well as the ability to objectively set performance standards and goals.  Effective HR and line managers have the capacity to work with others to get things done.

This training course will take delegates through the integrated process of implementing competency-based HR in your organisation by applying the competency framework to basic HR functions, ensuring that the right people are in the right jobs and are developed and motivated in the right way.  The range of applications of competencies will also be explored including using competencies as key elements in succession planning and the management of values.

This AZTech training course will feature:

  • Ideas on how to build HR practices that support organisation strategy
  • Practical ways to optimise the contribution of everyone in the organisation
  • Processes for talent management and succession planning
  • Techniques for motivating and empowering employees
  • The components of effective communication at individual and group level
  • Methods for developing strong work relationships including  group dynamics  
  • How to maximise personal empowerment and productivity


The Structure

This comprehensive AZTech training course consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day courses.

Module 1 - Competency-Based Management

Module 2 - Effective People Skills


What are the Goals?

By the end of this AZTech training course, participants will be able to:

  • Manage the distinction between competencies, skills and tasks
  • Differentiate between Leadership, Technical and Behavioural competencies
  • Link competencies to organisational objectives and values and of HR processes
  • Define the keys to communicating honestly, directly, and professionally
  • Employ  the interpersonal behaviors that nurture good working relations
  • Identify the principle elements of teams, their types and stages of development
  • Apply communication skills and strategies to negotiation positive conflict outcomes for all parties


Who is this Training Course for?

This AZTech training course is suitable to a wide range of professionals but will greatly benefit varied groups of delegates including those with Managerial or Supervisory responsibility and HR professionals, and this includes:

  • Those who want to learn the skills involved in improving relations at work, productivity or behaviour
  • Those who are responsible for managing or supervising any type of person, group or team
  • HR and Employee Relations professionals who are responsible for the design and delivery of competency-based HR programs
  • Professionals who would like to improve their self-management and personal effectiveness
  • Professionals who would like to improve their interpersonal relationships, communications and trust-building skills


How will this Training Course be Presented?

This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a range of interactive activities - group and individual exercises, videos, case studies and discussions.

There will also be presentations from, and facilitated discussions with, the course leader who is an HR professional and has many years’ experience of using competencies in a range of applications and developing personal effectiveness. Each day will end with delegates reflecting on the messages from the day and completing a summary of what has been learned that day and how the learning will be transferred back to the workplace.


The Course Content

Module 1: Competency-Based Management

Day One: The Links between HR and Competencies

  • What support should managers, team leaders and supervisors get from HR?
  • Values, Strategy and HR
  • Different methods of developing a competency
  • An HR Management Framework Based on Competencies
  • Technical, Behavioural and Leadership Competencies


Day Two: Competencies and Recruitment

  • Competency design – definitions, negative indicators, positive indicators
  • Recruitment and Selection
  • Adapting a competency framework for use in recruitment
  • The use of assessment centres in recruitment
  • Induction, orientation and personal development


Day Three: Performance Management

  • Using competencies in performance management
  • The stages of performance management: agreeing objectives, giving feedback, coaching, appraisal
  • Termly reviews of performance
  • Links to pay scheme
  • Introducing a performance management process


Day Four: Talent Management

  • Talent Strategy and Planning
  • Developing and Deploying Talent
  • Retaining Talent
  • Acquiring Talent
  • Succession Planning


Day Five: Shaping Behaviour and Managing Culture

  • Motivation
  • Extrinsic and Intrinsic Reward
  • Empowerment and Accountability
  • Self Assessment
  • 360° degree feedback


Module 2: Effective People Skills

Day Six: The Core Interpersonal Skill

  • Person-to-person communication
  • Barriers to effective communication
  • Non-verbal communication
  • The Active listening model
  • Styles of communication
  • Preparing and delivering great presentations


Day Seven: Building Winning Working Relationships

  • The TRUST Factor
  • Avoiding the collusion phenomenon
  • A Change Of Heart
  • Interpersonal Dialogue: Core Principles
  • Understand the definition and meaning of interpersonal
  • Harnessing harmful behavior


Day Eight: Understanding Groups and Team Dynamics

  • High performing teams vs. traditional work group
  • The three elements of high performance teams
  • Understanding the types of teams
  • The stages of team development
  • Team member styles
  • Capitalizing on the team player styles within your team


Day Nine: Teamwork and Collaboration

  • Giving and receiving effective feedback
  • Dealing with conflict Constructively
  • Symptoms of conflict situations
  • Getting to win-win
  • Understanding team player styles
  • Fostering and encouraging team creativity


Day Ten: Increasing Personal Productivity

  • Growing your personal power
  • Achieving emotional excellence inner mastery
  • Our time and your life
  • Growing personal productivity
  • Direction through personal Integrity
  • Designing a strategic plan for your life and career

The Certificate


  • AZTech Certificate of Completion for delegates who attend and complete the training course



Request for In-House Solutions
Request for
In-House Solutions
Request for More Details
Request for
More Details
Share this Course With a Colleague
Share this Course
With a Colleague
Request Brochure
Download the
Course Brochure

Send to Colleague

© 2023. Material published by Aztech shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Sending your message. Please wait...

Send Successfully

There was a problem sending your message. Please try again.

Please complete all the fields in the form before sending.


Online Training