An intensive professional development training course on

Administrative Excellence

Managing the Office of the Future

Classroom Sessions

29 Apr-03 May 2024
Dubai - UAE
24-28 Jun 2024
Dubai - UAE
16-20 Sep 2024
Dubai - UAE

Online Sessions

01-05 Jul 2024
14-18 Oct 2024
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Why Choose this Training Course?

Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy.  Organising all the pieces and parts of your professional life – from work spaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes. The new COVID-19 world environment also creates its own unique challenges affecting almost all the responsibilities of the professional administrator. 

This Achieving Administrative Excellence training course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mind-set, confidence and calmness to manage yourself, your work and your working relationships no matter what the challenges.

This AZTech training course will feature:

  • Managing your time more effectively for increased productivity
  • Understanding the secrets and pitfalls of effective communication
  • Learning how to work in a virtual, post-covid work environment. 
  • Managing your emotions, stress and motivation levels
  • Essential skills for organizing any project, meeting or event

What are the Goals?

By the end of this AZTech training course participants will be able to:

  • Work smarter and leverage their time to get things done quicker
  • Set and achieve short and long term goals
  • Communicate confidently and clearly at all levels
  • Present themselves professionally in online and real life meetings and presentations
  • Organise themselves, their office and their executives more effectively

Who is this Training Course for?

This AZTech training course is suitable for a wide range of professionals but will greatly benefit:

  • Office Managers or Coordinators
  • Executive Secretaries
  • Administrative Assistants
  • Administrative Managers
  • Executive Assistants

How will this Training Course be Presented?

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes, group and individual exercises, case studies, role-plays, videos, and discussions - along with formal inputs.

The Course Content

Day One: Mastering your Workload
  • What is your personal and work vision?
  • The secrets to working smarter rather than harder
  • Achieving long and short term goals through proper scheduling and prioritizing
  • Setting up administrative systems and procedures that work
  • Time Management secrets to adopt and time wasters to avoid
  • The latest technology to help you achieve administrative excellence
Day Two: Essential Communication Skills
  • Common communication styles
  • How to be an assertive communicator
  • How to set boundaries without saying "no"
  • Understanding different personality types
  • Dealing with difficult personalities and situations
  • Emotional intelligence at work
  • Avoiding ego games and unnecessary conflicts
Day Three: Working with your Boss and your Team
  • Managing administrative responsibilities in the virtual work place
  • Developing a strategic partnership with your boss
  • Keeping on top of calendars, appointments and schedules
  • Making travel and accommodation arrangements
  • Preparing the office and tasks for your absence – holiday or lockdown
  • Organising, attending and minuting meetings – online and in person
Day Four: Professionalism in the Workplace
  • Handling the Phone Professionally –  avoiding common mistakes we all make
  • Writing friendly and professional emails
  • Social media and technology savviness
  • Mind Mapping for organising and planning
  • Event planning – Small and medium sized project planning basics
  • Making confident, clear presentations – on line or in person
  • Maintaining your professional image – even whilst working at home
Day Five: Self and Stress Management
  • Managing your responsibilities, roles, resources and relationships from the inside-out
  • The power of the sub-consciousness
  • How to remain motivated and passionate about work in times of uncertainty
  • Handling stress and pressure and anger at work
  • Work life balance – how to achieve it
  • Taking care of yourself and others without burn out
  • Where to go from here – continuing professional development

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course

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