An intensive professional development training course on
Masterclass for
Executive Secretaries and PA’s
Competent, Calm and Creative Executive Support
Why Choose this Training Course?
Day in, day out, Executive Secretaries and PA’s provide high level support for top executives. They work usually with very little supervision, anticipating needs and managing the day to day demands of busy and challenging workloads competently and often with little acknowledgement or encouragement!
This interactive and enjoyable AZTech training course seeks to develop and stretch the skill-set of EAs and PAs. This training course will help them to understand how to work with different leadership styles and at the same time develop the competence, confidence and mindset to achieve excellence and to recognize their value to their organisations.
This training course will feature:
- A focus on understanding what your boss needs from you without constantly needing to be told
- Explore the fundamentals of excellence in communication
- Understand how to stay calm and effective in a busy environment
- Develop effective management skills
- Learn how to be assertive without causing offense
What are the Goals?
By the end of this training course, participants will be able to:
- Appreciate the value and importance of their role
- Use communication skills to their advantage and to the benefit of their organisation
- Develop self leadership and interpersonal skills to increase their management potential
- Be more effective at managing their time and their Executive’s time
- Apply stress management and emotional intelligence strategies in all interactions
Who is this Training Course for?
This AZTech training course is suitable to a wide range of professionals but will greatly benefit:
- Executive Secretaries
- Personal Assistants
- Office Managers and Team Leaders
- Administrative Assistants and Co-coordinators
- Business Support Executives
How will this Training Course be Presented?
This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a raft of techniques to engage all learning styles such as innovative and fun group and individual exercises and discussions, presentations by the Trainer, case studies, videos and all presented in a safe and confidential environment to support learning.
The Course Content
Day One: Building a Strategic Partnership with your Manager
- Orientation, Introductions and scene setting
- The skill set of a world class EA/PA
- Identifying and understanding Leadership Styles
- Recognising more effective ways to support your manager
- Developing a personal brand
- Understand how to develop and expand your role
Day Two: Making an Impact through Excellent Communication Skills
- Building Your Confidence
- Developing assertiveness without causing offence
- Understanding and working with different Communication styles
- How to influence through non-verbal communication
- Effective Listening and Questioning
- Expanding your influence and effectiveness
Day Three: Blending with the Executive Team
- Understanding and working with different working styles
- Understanding Team dynamics
- The fundaments of making an impact
- Delegation, feedback and building a motivated team
- Problem Solving and making the best decisions
- Using Coaching and Mentoring to inspire and motivate
Day Four: Refining your Role & Increasing your Management Potential
- Understanding the basics of performance management
- Running effective meetings
- Effective Time Management
- When things go wrong – how to resolve conflict
- Refining your Influencing skills
- Expanding your toolbox of management skills
Day Five: The Calm and Creative Executive Assistant
- Gain and understanding of the main causes of stress
- Develop the tools to make stress manageable
- Refining confidence and belief in oneself
- Developing emotional intelligence and resilience at work
- Appraisals and how to prepare for them
- Making a memorable presentation
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
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