An intensive professional development training course on
Advanced
Communication Skills
for the Professional Woman
Applying Interpersonal Skills to Challenging Situations
Why Choose this Training Course?
It is widely acknowledged that women perform better and more successfully in situations where a high degree of empathy, communication skills and interpersonal skills are required. Every organisation has at least one or two women who seem to know and work well with everyone. They get things done faster, more efficiently and seemingly with less stress and manage to lower the emotional temperature in situations. What’s the secret to their success - the ability to build and maintain workplace relationships and confront situations assertively and openly.
This AZTech comprehensive and innovative training course will help delegates to build on their existing skill base and enhance the way they work with others. The ability to interpret non-verbal communication effectively is a key basis of any good communicator and this intensive 5-day training course will develop this skill as well as the other essential communication skills required in the workplace to deal with a range of challenging situations.
This training course will feature:
- The essential interpersonal skills
- Emotional intelligence and empathy
- The role of communication in effective workplace relationships
- Using key skills to resolve and defuse situations
- Dealing effectively with different personalities
What are the Goals?
By the end of this training course, participants will be able to:
- Explain the psychological framework of good working relationships
- Understand the way personalities react differently to situations
- Analyse the origins of inappropriate behaviour and poor performance
- Vary their social style in a range of situations
- Apply their communication skills to facilitate teamwork and co-operation
Who is this Training Course for?
This AZTech training course is suitable to a wide range of female professionals but will greatly benefit:
- Senior managers, especially those who are newly promoted
- Line managers and supervisors
- HR generalists & Business Partners
- HR specialists
- Personal Assistants
How will this Training Course be Presented?
This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes self-report analysis and evaluation, questionnaires, group discussions and exercises, videos, detailed feedback and review from fellow delegates and input from the training course tutor.
The Course Content
Day One: Communication and Interpersonal Skills
- Understanding the importance of ‘people’ skills and how they affect the job
- Determining interpersonal strengths and weaknesses
- Evaluating common behaviour styles
- Defining what makes people ‘difficult’
- Emotional intelligence and empathy
- Nonverbal communication
Day Two: Selection & Promotion Interviewing
- The purpose of the interview
- Understanding the requirements of the role
- Behavioural and competence-based questions
- Questioning and listening skills
- Probing and contrary evidence
- Practical Session
Day Three: Using Workplace Mediation
- What is mediation?
- Who can mediate and what can be mediated?
- Stages in mediation
- How to handle an impasse
- Coming to agreement
- Practical Session
Day Four: Developing Negation and Persuasion Skills
- The process of negotiating
- Negotiating is not compromising or compelling
- Range of possible outcomes
- The successful negotiator
- Mistakes to avoid
- Practical session
Day Five: Conducting Investigations
- Which situations require and independent investigator?
- The responsibilities of the employer
- The rights of the employee
- The stages of an investigation
- The role of suspension and dismissal
- Practical session
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
