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An Intensive Professional
Development Training Course on

Advanced
Communication
& Problem Solving

Name: Advanced Communication & Problem Solving Training Course
Rating: 4.7 (1076 reviews)

Master Advanced Communication, Decision Making & Creative Leadership Skills

Course Schedule

Get your PDF guide and explore all course details.

Overview Objectives Who Should Attend? Methodology Outline Certificates

Course Modules

This training course is split into the following modules:

Advanced Certificate in Communication Skills

Advanced Problem Solving & Decision Making

This comprehensive training course consists of two modules which can be booked as a 10-Day Training event, or as individual, 5-Day training courses.

Why Choose Advanced Communication & Problem Solving Training Course?

Advanced Communication & Problem Solving Training Course is designed to strengthen the essential leadership capabilities that drive effective teams, sound decision-making, and sustainable organisational success. This training course explores proven management processes, communication frameworks, and behavioural methodologies used by successful organisations to build cohesive, high-performing units while fostering strong professional relationships. Participants gain a deeper understanding of how communication, leadership style, and behaviour directly influence outcomes in today’s dynamic business environments.

Effective communication forms the foundation of trust, openness, and collaboration. This training course focuses on developing advanced communication skills that enable participants to build rapport, interpret behavioural cues, and engage meaningfully with others. By understanding personality psychology and communication dynamics, participants learn how to influence, motivate, and lead with clarity and confidence across diverse workplace situations.

Problem solving and decision making are among the most critical leadership responsibilities. This Advanced Communication & Problem Solving Training Course integrates structured problem-solving techniques, whole-brain thinking, and creative evaluation methods to help participants identify issues, generate practical solutions, and make informed decisions. By combining behavioural insight with analytical and creative thinking, this training course equips professionals to address complex challenges, drive innovation, and deliver consistent results.

What are the Goals?

This Advanced Communication & Problem Solving Training Course is designed to enhance participants’ communication effectiveness while strengthening their ability to analyse challenges, evaluate options, and make confident decisions in complex workplace environments.

By the end of this training course, participants will be able to:

Apply pragmatic and structured approaches to effective problem solving
Understand how personality influences creativity, judgement, and decision-making
Evaluate behavioural traits to improve collaboration and solution development
Develop strategies that promote a positive and productive work environment
Recognise different communication and behavioural styles and adapt accordingly
Build lasting rapport through advanced interpersonal communication techniques
Strengthen leadership impact through motivation, emotional intelligence, and clarity
Encourage staff development using effective communication and motivational practices

Who is this Training Course for?

This Advanced Communication & Problem Solving Training Course is suitable for professionals who wish to enhance their communication, interpersonal, problem-solving, and decision-making capabilities within leadership and management roles.

This training course will benefit:

Leaders seeking to influence organisational culture and encourage innovation
Team leaders aiming to strengthen collaboration and people management skills
Professionals looking to enhance leadership and decision-making effectiveness
Organisational decision-makers responsible for strategic and operational outcomes
New members of management teams developing leadership confidence
Individuals preparing for future leadership or expanded responsibilities
Professionals who wish to build trust, rapport, and credibility in the workplace
Those seeking to transfer newly acquired skills across teams and departments

How will this Training Course be Presented?

This Advanced Communication & Problem Solving Training Course is delivered using a blend of proven adult learning techniques to maximise engagement, understanding, and knowledge retention. The training course combines expert-led discussions with practical, experience-based learning to reflect real workplace challenges.

Key delivery methods include:

Interactive lectures supported by structured group discussions
Individual and team-based exercises based on real business scenarios
Behavioural analysis using psychometric profiling
Practical application of Neuro Linguistic Programming and Emotional Intelligence
Guided reflection to reinforce learning and encourage behavioural change

Participants are encouraged to actively contribute, share experiences, and apply tools throughout the training course. This approach ensures learning is practical, relevant, and immediately transferable to professional roles, enhancing long-term impact and performance.

The Course Content

Day 1

How to Build Lasting Rapport

The art of building lasting rapport
How to identify behavioural traits and react to them
How to modify your own behaviour to match other’s
Sharpen your senses to the signals others are sending you
Connect with colleagues and clients at a level that creates deeper trust and commitment
Read body language in order to understand how others are thinking and responding to you

Day 2

Self-Awareness: How to Gain a Greater Understanding of Yourself

Key concepts of NLP and Emotional Intelligence
Connecting your feelings for greater self-awareness
Eliciting emotions
Noticing your unconscious messages and following your intuitions
Self-talk and what it means
Internal and external referencing

Day 3

Crystal Clear Communication

Powerful listening and questioning techniques
Thinking and language patterns
Sub-modalities
Perceptual positions
Climates of trust
Well-formed outcomes

Day 4

Empathy: The Ability to Understand Situations from Another’s Perspective

Review how to sharpen your senses to the signals others are sending you
Communicating first impressions - the secrets of body language
How we communicate
Filters to communication
Learning Styles
Modelling: how others do things

Day 5

Motivation: How to Get the Most from Yourself and Other

Logical levels of change
The importance of values in motivation
Eliciting values for yourself and your organisation
Setting goals that motivate
Creating a positive future for your organisation
Testing your well-formed outcomes

Day 6

Decision Making and Problem Solving – Symbiotic Partners

Leadership and the dynamics of decision making
21^st century Leadership - “decision architects” of future performance
Impacting variables: values, bias and hubris in seeking ethical solutions
Personality Type and cognitive preferences in decision making
Psychometric assessment on your problem-solving preferences
“Collective wisdom” a structured process for grounded solutions

Day 7

Applying Structured Techniques to Organisational Issues

How well do I solve problems? outcomes and personal cognitive strengths
Using the “whole brain” to make rational, informed and balanced decisions
Flexibility on leadership and thinking; opening the mind to new ideas
A structured model for problem solving; balancing logic and emotional responses
Unexpected events that destroy equilibrium; the unpredictable factor
Dynamic Tension, Decision Making, Newton’s Laws and the Management of Change

Day 8

The Quest for Continuous Improvement – A Journey not a Destination

Encouraging creative problem solving for continuous improvement
Appreciative Enquiry and a focus on positive dialogues
Solution Focus methodology: a transformational tool for business dialogues
Diagnostic tools for identifying and addressing organisational issues
TRIZ: Applying techniques to innovate and improve process and product
Capturing the creative capacity of the millennial generation

Day 9

Building Creative Capability in Self, Others and the Wider Organisation

“How creative am I”? Challenging self-imposed assumptions
Beware the creative introvert: the “ENIGMA” of the quiet, awkward individual
Where do good ideas come from? “Imagineering”: current examples from technology
“Curiosita”: multiple intelligences and lessons from Leonardo da Vinci
Fostering and facilitating organisational innovation
Building the creative organisation: a menu for good leadership practice
Creative leadership dialogues to influence, persuade and align your people

Day 10

The Creative Leader in the Innovative Organisation

Leadership style, cognitive processes decision-making outcomes
Enhancing Serendipity
Ensuring alignment with corporate mission
Assessing creativity in your organisation and identifying “roadblocks”
Establishing "innovation champions"; a strategy for promoting innovation and change
Designing a personal plan for innovation in the workplace

Certificate

AZTech Certificate of Completion for delegates who attend and complete the training course

In Partnership With

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Frequently Asked Questions

Common questions about our training courses

Absolutely. AZTech offers customised in-house training where this course can be tailored to your organisation's specific needs, objectives, and industry context. Please contact us directly to discuss your requirements.

For further information or to discuss customization needs, you can contact us at +971 56 333 3426 or via email at inhouse@aztechtraining.com . Additionally, you may submit a detailed inquiry through our in-house training page at: https://aztechtraining.com/in-house-training

Yes. This Advanced Communication & Problem Solving is offered in a classroom setting across multiple international locations as well as in a live online format, giving participants the flexibility to choose the option that best suits their schedule and learning preference.

AZTech courses are conducted in carefully selected 5-star hotels or 4-star premium hotels in the host city, featuring fully equipped, professional training rooms. Participants will enjoy coffee breaks and snacks throughout the day, as well as a complimentary lunch provided after each training session.

This Advanced Communication & Problem Solving training course is designed for professionals at all levels who wish to enhance their knowledge and skills in this subject area. It is suitable for managers, team leaders, specialists, and anyone looking to advance their career and professional development.

AZTech provides round-the-clock support to assist you with any enquiries. You can reach our team 24/7 by phone at +971 50 195 5668, by email at info@aztechtraining.com. Our dedicated training consultants are always on hand to help you with course selection, registration, scheduling, and any other questions you may have.

There are no formal prerequisites for this Advanced Communication & Problem Solving course. It is open to all professionals regardless of their background or experience level, though a basic understanding of the subject area may be beneficial.

AZTech courses are delivered using a highly interactive and practical methodology, combining presentations, group discussions, real-world case studies, exercises, and workshops to ensure participants can immediately apply what they have learned in their professional environment.

Yes. Participants who successfully complete the course will receive an AZTech Certificate of Completion. This course may also be eligible for Training credits, which will be indicated in the course details.