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An online intensive professional development training course on

Certificate in
Behavioural Management
and Emotional Intelligence

Managing Relationships Effectively with Others

Why Choose this Online Training Course?

Would you like to be a more fulfilled person and a more impactful leader? In this highly interactive management training course, you will gain insights into the art and science of managing yourself and reading and managing others. You will learn the latest scientific breakthroughs on the science of managing your emotions. Leaders who can touch the hearts of their employees will help their organizations achieve the required goals and become more productive managers.

This AZTech online training course will feature:

  • Insights into emotional intelligence
  • Importance of behavioral management
  • Handling conflicts
  • Key leadership skills for workplace success
  • Managing pressure in the workplace

What are the Goals?

By the end of this AZTech online training course, participants will be able to:

  • Identify techniques for dealing with difficult people
  • Demonstrate the ability to understand human behaviour relating to work and applies psychological principles to organizations and individuals in their places of work
  • Understand the importance of using Emotional Intelligence while dealing with managers/employees
  • Communicate company decisions and policies effectively despite personal opinions and thoughts
  • Identify effective methods for dealing with difficult behaviors demonstrated by employees

Who is this Online Training Course for?

This AZTech online training course is suitable to any individual keen on learning how to be emotionally smart in order to develop strong relationships and teams and will greatly benefit:

  • Individuals in leadership roles
  • Individuals being groomed for leadership
  • Individuals working together in teams
  • Any person actively involved in interacting with others
  • Any person interested to learn more about behavioral patterns

How will this Online Training Course be Presented?

This AZTech online training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

The Course Content

Day One: Learning a Different “Smarts”

  • IQ and EQ defined
  • Intrapersonal and Interpersonal skills
  • Emotional Intelligence in the workplace
  • Your personality style
  • Understanding and validating emotions in others
  • Emotional intelligence for behavioral management

Day Two: Behavioral Management for Workplace Success

  • Getting organized for peak performance
  • The power of behavioral change
  • How to change our perspective
  • Setting goals for behavioral management
  • Stopping procrastination
  • Workload analysis for time management

Day Three: Communication for Conflict Resolution

  • Understanding conflict
  • To talk or not to talk
  • Preventing conflict problems
  • Core reasons for conflicts
  • Assertive anger for handling conflicts
  • How to de-stress during conflict

Day Four: Self-esteem for Achieving Success

  • Stages of human development
  • Self-esteem definition
  • Building confidence in others
  • How to create positive impressions
  • Increasing your self-esteem
  • Controlling your thoughts

Day Five: Managing Pressure with Emotional Intelligence

  • Causes of workplace pressure
  • Identifying pressure points
  • How to recognize others’ emotions
  • Coping with stress
  • Expressing yourself while under pressure
  • Developing a personal action plan

The Course Schedule

10:30 - 11:00


Welcome, Setup, Registration (Day 1 Only)

11:00 – 12:30


First Session

12:30 – 12:45


Break (15 minutes)

12:45 – 14:15


Second Session

14:15 – 14:30


Break (15 minutes)

14:30 – 16:00


Third Session

The Certificate

  • An AZTech e-Certificate for delegates who attend and complete the online training course

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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