Quality Assurance and Control

This Quality Assurance and Control training course is designed to develop the delegates’ skills in quality assurance and control and give them the best practices they require to implement different types of quality programmes, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.

Quality assurance and control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.

This Quality Assurance and Control training course focuses upon the following themes:

• Quality Management as a fundamental business strategy
• Cultural Transformation for successful implementation of Quality Assurance and Control Best Practices
• Various Excellence Models
• The Impact of Team Dynamics on the Effectiveness of Organizational Improvement Projects
• The Importance of Leadership involvement in the Quality Management Process

By the end of This Quality Assurance and Control training course, participants will be able to:

• Define the major benefits to the organization of Total Quality Management
• Understand the impact of leadership to support quality management systems
• Develop measuring and improvement processes for quality assurance and control
• Describe how TQM can be introduced into their work place
• Identify useful quality improvement techniques for continual improvement
• Discuss the importance of quality standards, models and awards (ISO, TQM, Malcolm Baldrige, EFQM etc.)

This Quality Assurance and Control training course is suitable to a wide range of professionals but will greatly benefit:

• Senior Management
• Quality Assurance and Quality Management Managers and Staff
• Department Managers
• Team Supervisors
• Human Resource Managers
• Training Managers
• Customer Service Professionals

This Quality Assurance and Control training course is highly-interactive and encourages delegate participation through a combination of lectures, group discussion, practical exercise, case studies, and breakout session designed to reinforce new skills. The comprehensive training course manual has been designed to be practical, easy to use and facilitate learning. Delegates will gain the skills and motivation they need to create long-lasting change.