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An intensive professional development training course on

Organisational Resilience

Understanding and Managing the Unpredictable

Why Choose this Course?

Organisational Resilience is the ability to anticipate, avoid, protect, withstand, mitigate, respond and recover from the effects of change or adversity. Organisational Resilience as a corporate strategic goal therefore is crucially important. This course explores these and other concepts of resilience to understand key mechanisms that organisations should develop to best cope with continuous change and to recover from hardship. Resilient organisations are proactive; they are able to foresee relevant scenarios that may have damaging effects on the organisation’s operations. Therefore if you have, or could have, a key role to play in the resilience of your organisation, then this course is for you.

This course will feature:

  • Understanding the features of BSI 65000:2014. Guidance on achieving enhanced organisational resilience
  • Identification and investigation of 13 indicators that assesses the resilience of an organisation
  • How individuals in resilient organisations are able to improve the reliability of operations across the whole organisation
  • How resilient organisations can recover and bounce back from trauma, quickly restoring business capabilities
  • How to demonstrate a clear focus on developing confidence and leadership capabilities in organisational resilience


What are the Goals?

By the end of this course, participants will be able to:

  • Understand your organisation’s risk, security, safety, preparedness, resilience, response, reliability and recovery requirements
  • Design policy and controls for you to manage Change as well as Risk
  • Apply concepts and innovative solutions to achieve organisational resilience
  • Determine how to monitor the performance of your Resilience system; and
  • Continual Organisational Resilient improvement based on objective measurement


Who is this Course for?

The advanced nature of this event will prove beneficial to those in management and team leadership with responsibility for either planning for or responding to change and crises across the complete management spectrum. This course is suitable therefore to a wide range of professionals but will greatly benefit:

  • Designated Incident, Emergency and Crisis Response Managers
  • Fire, Safety and Security Professionals
  • Risk, Marketing and Insurance Managers
  • Operation, Asset, HR and Facility Managers
  • Ministry or Government Regulators


How will this be Presented?

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes leadership, management and organisational improvement techniques utilising exercises, syndicate role playing, group discussions, crisis communication skills and team problem solving challenges. A comprehensive hard copy course manual and flash drive, with relevant case studies, videos and realistic exercises will cover all the aspects of the latest standards.



The Course Content

Day One: Resilience is a concept rather than a Discipline

  • BSI 65000 5 levels of maturity & 13 Principles of Resilience
  • Business and Community resilience case studies
  • Organisational and Environmental Risk, Threats & Impact Perspectives
  • Understanding the impact of change or disaster on the Organisation
  • Strategic Crisis and Emergency Management in a Resilience framework
  • Strategic Risk and Risk Behaviour


Day Two: Resilience also includes Business Continuity & Disaster Recovery Management

  • Identify and manage current and future threats to your business
  • Take a proactive approach (ISO 22301) to minimising the impact of incidents
  • Keep critical functions up and running during times of change and crises
  • Minimise downtime during incidents and improve recovery time
  • Demonstrate resilience to all stakeholders
  • Crisis Consequence and Recovery Management


Day Three: Communication & Culture, the demands of “Black Swan” thinking

  • Building ‘black swan’ resilience
  • Strategic Anticipation and Foresight Analysis
  • Managing the unpredictable using Scenario Planning
  • Building more flexible teams and adaptive organisations
  • Societal and interrelationship & Organisational Resilience
  • Risk communication in high hazard environments


Day Four: Five Main Principles of Organisational Resilience

  • Leadership, setting the priorities, commitment and allocating resources
  • A Resilient culture is built on principles of empowerment, purpose and trust
  • Succession Planning enhancing Resilience through people selection
  • Globalisation, Governance and Accountability enable resilience
  • Settings, understanding workplace challenges to resilience & workplace agility


Day Five: Safety, Security and High Reliability features and Characteristics

  • Best practice techniques for promoting a Safety Culture
  • Assessing improvements and linking safety culture with an HSE Safe Management System (SMS)
  • The fundamentals of Security Management & Asset Protection
  • Features and characteristics of high reliability organisations 
  • How to develop and implement plans, procedures and tools to test and prove your whole Resilience System
  • Course Evaluation


The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the course.


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