An online intensive professional development training course on
Mastering Personal
& Interpersonal Skills
Key Communication Skills for Building Productive Working Relationship
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29 Jan -
02 Feb 2024
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$ 3,950
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12 -
16 Aug 2024
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$ 3,950
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Also Available in
Classroom - In-Person Course
Brochure
Why Choose this Online Training Course?
This powerful online training course focuses on developing the relational communication competencies that allow executives and managers to motivate and inspire others. It helps leaders become great communicators who know how to win respect, understanding and commitment.
We look at best practice written and oral communication with colleagues, team members and external suppliers, explore practical techniques delegates can master to build high achieving teams where people feel valued. Delegates will leave confident they can inspire and motivate team members to give of their best.
This AZTech online training course will feature:
- Listening: to and understanding other people’s perspectives
- Writing: in Plain English so audiences understand what you mean the first time they read your words
- Explaining: presenting plans, goals and complex ideas clearly so people understand what is expected of them
- Engagement: building relationships with and between others based on trust, respect and collaboration
- Encouragement: helping team members achieve their best through constructive feedback, motivation and facilitation
What are the Goals?
By the end of this AZTech online training course, participants will be able to:
- Pay attention to words and the meaning behind words, reflect on what has been said and what is left unsaid
- Ask questions that uncover misunderstandings, perceptions and expectations
- Present messages clearly so audiences remember key points afterwards
- Give constructive feedback that helps team members improve their performance
- Ensure everyone contributes to discussions and all points of view are heard before making decisions
Who is this Online Training Course for?
This AZTech online training course is suitable for professionals in private organisations, government institutions and NGOs; it will greatly benefit:
- Executives who want to improve their capabilities in motivating and influencing colleagues, subordinates and suppliers
- Managers who want to improve working relationships between their team members and with other teams
- People who have been identified as having potential for promotion to a leadership role
- Leaders in teams with challenging targets and those that are expected to deliver a high level of performance
How will this Online Training Course be Presented?
This AZTech online training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.
The Course Content
Day One: Communicating Effectively in Writing
- Writing for your reader: the 12 golden rules of writing so people pay attention, understand and act on your words
- Using the inverted pyramid structure and covering the essential 5W’s – what, where, when, why, who – and how
- Clearly signalling the action you want people to take after reading your letter, email, report, or other written words
- Gold standard letter writing: improving structure, readability and responses
- Email etiquette: 25 tips to improve how people read and interpret your emails
- Powerful reports: structuring reports so readers can easily find the information they are interested in
Day Two: Communicating Effectively Face-to-face
- Creating and delivering presentations and speeches that keep audiences riveted and lead to action
- Presenting with impact: personal image, tone of voice, body language, overcoming nerves
- Giving feedback: understanding when and how to give constructive feedback
- Receiving feedback positively so it is useful and helpful
- Managing upwards: communicating needs upwards and winning support from more senior managers
- Building personal credibility with more senior managers through lots of positive interactions
Day Three: Improving Relationships with Team Members
- Active listening: paying attention to words and body language
- Asking good questions and listening to answers, checking understanding and reframing
- Distilling, explaining, articulating: presenting complex information and ideas clearly without dumbing them down
- Using metaphors, imagery, stories and analogies to explain complex topics
- Contributing to discussion and debate: ensuring everyone contributes and respects different viewpoints
- Aiming for commitment, not just agreement
Day Four: Working with Other Teams and Suppliers
- Collaborating: sharing and encouraging others to share ideas and information
- Developing a collaborative mindset
- Win win negotiations: essential core skills and knowledge for negotiating
- Four approaches for achieving outcomes people commit to and deliver
- Building consensus: reaching agreement during decision making that everyone is willing to support
- Four techniques for involving everyone in decision making and ensuring they feel ownership of the final decision
Day Five: Authenticity and Personal Effectiveness
- Assertiveness in practice: projecting self-confidence and respect for others in meetings, on the phone and online
- Understanding when to say yes and no, giving and receiving criticism, handling negative feelings
- Managing difficult people and coping in difficult situations
- Understanding our own assertiveness style and making adjustments so we get what we want from meetings and discussions
- Developing an assertiveness style that is authentic for our personality and culture
- Action planning
The Course Schedule
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10:30 - 11:00 |
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Welcome, Setup, Registration (Day 1 Only) |
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11:00 – 12:30 |
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First Session |
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12:30 – 12:45 |
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Break (15 minutes) |
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12:45 – 14:15 |
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Second Session |
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14:15 – 14:30 |
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Break (15 minutes) |
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14:30 – 16:00 |
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Third Session |
The Certificate
- An AZTech e-Certificate for delegates who attend and complete the online training course
