Improving Productivity
through Quality Enhancement
& Cost Reduction

Success in today’s globally competitive world is claimed by those companies that have an implicit understanding of how organisational resources are used to carry out the activities with which they create value for their customers and generate the profit and cash required to create value for the firm’s owners. Key to this success is the ability to maintain high levels of productivity and service quality as the route to achieving high levels of customer satisfaction and superior profit through effective cost reduction.

This Improving Productivity through Quality Enhancement & Cost Reduction training course will feature and highlight:

• The importance of using the right goals to provide organisational direction
• The vital role of quality and productivity in creating value for key stakeholders
• The key principles of operational cost management and reduction
• Lessons from Toyota – a relentless focus on customer value and waste reduction
• Using practical tools for problem solving and waste reduction
• Designing cost reduction initiatives and dealing with resistance to their implementation

What are the Goals?

The training course aims to provide insights in to the approach to improving quality, productivity and cost reduction applied by today’s world-class organisations and provides those attending with a practical and useable toolkit with which to work in their own organisation.

By the end of this course, participants will be able to:

• Understand how quality and productivity drive value for key stakeholders
• Define productivity and the various types of organisational waste
• Identify areas of poor productivity due to poor quality and suggest ways to increase effectiveness and efficiency
• Justify and apply quality improvement tools and techniques to improve productivity
• Apply several cost reduction strategies to meet changing global, statutory and market conditions
• Recognise and apply measuring initiatives and set targets to improve productivity

How will this Training Course be Presented?

The course is structured as a highly participative workshop with formal presentations, case studies and interactive worked examples. Relevant examples and case studies will be provided to illustrate the application of each of the topics covered and opportunities are provided to learn and practice the use of powerful modern finance skills and tools, reinforced with practical examples and exercises.

This Improving Productivity through Quality Enhancement & Cost Reduction training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The techniques used in each module are set out below in the relevant section.

• AZTech Certificate of Completion for delegates who attend and complete the training course