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An intensive professional development training course on

Improving Productivity
through Quality Enhancement
& Cost Reduction

Why Choose This Training Course?

Success in today’s globally competitive world is claimed by those companies that have an implicit understanding of how organisational resources are used to carry out the activities with which they create value for their customers and generate the profit and cash required to create value for the firm’s owners. Key to this success is the ability to maintain high levels of productivity and service quality as the route to achieving high levels of customer satisfaction and superior profit through effective cost reduction.

This training course will feature and highlight:

  • The importance of using the right goals to provide organisational direction
  • The vital role of quality and productivity in creating value for key stakeholders
  • The key principles of operational cost management and reduction
  • Lessons from Toyota – a relentless focus on customer value and waste reduction
  • Using practical tools for problem solving and waste reduction
  • Designing cost reduction initiatives and dealing with resistance to their implementation


What are the Goals?

The training course aims to provide insights in to the approach to improving quality, productivity and cost reduction applied by today’s world-class organisations and provides those attending with a practical and useable toolkit with which to work in their own organisation.

By the end of this course, participants will be able to:

  • Understand how quality and productivity drive value for key stakeholders
  • Define productivity and the various types of organisational waste
  • Identify areas of poor productivity due to poor quality and suggest ways to increase effectiveness and efficiency
  • Justify and apply quality improvement tools and techniques to improve productivity
  • Apply several cost reduction strategies to meet changing global, statutory and market conditions
  • Recognise and apply measuring initiatives and set targets to improve productivity


How will this Training Course be Presented?

The course is structured as a highly participative workshop with formal presentations, case studies and interactive worked examples. Relevant examples and case studies will be provided to illustrate the application of each of the topics covered and opportunities are provided to learn and practice the use of powerful modern finance skills and tools, reinforced with practical examples and exercises.

This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. The techniques used in each module are set out below in the relevant section.


The Course Content

Day One: Quality and Productivity and the Value Creation Process

  • Defining organisational vision and purpose
  • Creating and measuring value for key stakeholders
  • How quality and productivity drive value for customers and shareholders
  • Business improvement through a focus on value creation and waste reduction
  • They key components of a winning business model
  • Choosing the right tools to manage performance – balanced scorecard and dashboards
  • Using an effective performance management framework


Day Two: Principles of Effective Cost Management and Reduction

  • Defining and classifying business expenditure
  • Understanding business cost behaviour
  • Using cost-volume-profit analysis models
  • Understanding gross margin and break-even
  • An activity-based approach to understanding resource costs
  • Effective profit improvement tactics
  • Identifying areas of poor productivity and quality
  • How quality and productivity problems affect profit and cash flow


Day Three: A Quality Based Approach to Waste and Cost Reduction

  • Lean – a focus on customer value and waste reduction
  • Defining and identifying waste with value stream maps
  • Understanding waste – “Muda” and the Eight Types of Waste
  • Practical lessons from the Toyota Production System
  • Using Six Sigma to eliminate quality variation
  • Principles of Business Process Reengineering (BPR)
  • Principles of Total Quality Management (TQM)


Day Four: Practical Business Improvement Methods

  • Waste reduction using the Toyota 5S approach
  • Understanding the real DNA of Toyota’s success
  • Kaizen – a philosophy of continuous improvement and problem solving
  • Choosing the right Key Performance Measures (KPM’s)
  • Practical problem-solving tools – Pareto analysis, Brainstorming and mind-mapping, Fishbone diagrams, and Using 5 Why’s for root cause analysis


Day Five: Implementing Quality and Cost Reduction Initiatives

  • A strategic approach to cost reduction
  • Setting up a cost reduction programme
  • Goals and questions around productivity
  • Streamlining the organisation
  • The psychology of resistance in humans
  • 8 steps to overcoming the barriers to change
  • Personal action plan

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course


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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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