Understanding Human Performance

Professional Recognition and Accreditation

• This is an HR Certification Institute (HRCI) Pre-Approved Programme*

The Course

The key to understanding and managing people effectively is to know something about what makes people act and behave in the ways they do. What are the drivers that determine individual behaviour, action and motivation? This programme looks at the underlying assumptions we make about human behaviour and psychology and explains them. In particular the workshop will apply this knowledge to understanding how to make management and leadership more effective and efficient.

But people are not machines, they can be seriously affected by personal and work-related problems and concerns. People problems can include work related stress, marriage problems, lack of motivation, work stress, long hours of work, turnover, under-staffing, nationalisation, bullying and job insecurity all impact on employee’s health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.

The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people in work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Association.

The Structure

This comprehensive programme consists of two modules which can be booked as a 10 Day Training event, or as individual, 5 Day courses.

Module 1 - Managing Employee Performance, Behaviour & Attitudes

Module 2 - Managing People at Work

The Goals

As a result of attending this workshop delegates will have developed:

• A clearer understanding of human behaviour
• A clear appreciation of how attitude affects behaviour and motivation
• Be clearer on how to manage employee performance by:
  • Having practiced performance appraisal interviewing
  • Having worked though discipline and grievance case studies and examples
• To understand people problems at work
• To identify and develop critical skills needed for stress management
• To develop effective workplace interventions
• To understand how to motivate & counsel others
• To apply best practice in the management of employee problems

The Delegates

• Human Resource or Personnel staff at any Level
• Risk management specialists
• Managers involved in staff welfare
• Staff nurses and occupational health nurses/personnel
• Occupational Health and Medical staff
• Those with an interest in the specific areas of staff welfare
• Media and PR staff
• Managers who are new to managing people and are looking for an insight into human behaviour
• HR specialists who are advising on people issues may benefit form discussing some of the underlying assumptions about human behaviour and learning some new skills in applying assertive behaviour
• Individuals who are curious about behaviour and attitudes and want to direct them to improved employee performance

The Process

This Course will be presented in a highly interactive presentation style. Individual and group activities, will intersperse the sessions. DVD presentations will highlight the major teaching features. A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning.

The Benefits

• Be more effective as a manager or supervisor
• Get the best out of your people
• Have developed a clearer picture of their own attitudes and behaviour, and therefore also, of the motivation, attitudes and behaviour of other people
• Improve your skills in practical performance management - such as appraisal, discipline and grievance.
• Develop practical skills in people management
• Develop practical skills in trauma and crisis management
• Learn how stress affects individuals mental health at work
• Actively identify and reduce stress in self and others
• Learn the skills and knowledge necessary to motivate others

• AZTech Certificate of Completion for delegates who attend and complete the training course