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An intensive professional development training course on

& Retail Management

Understanding How to Operate Stock Holding Centres to Serve the Customer

Why Choose this Training Course?

Distribution management has been an important feature of industrial and economic life for many years, but it is only recently that it has been recognised as a major function in its own right.  Retail management includes all the steps required to bring the customers into the store or on-line portal in order to fulfill their buying needs.

The needs of the consumer are supplied by an amazing variety of outlets, all of which are demanding higher levels of expertise. Warehousing and distribution management is vital to ensure that the right goods are available for the customer at the right price at the right place and at the right time.

This AZTech training course will feature:

  • Understanding the retail environment
  • Understand how to improve customer satisfaction through distribution management
  • Appreciate the influence of the supply chain in retail operations
  • Know how to operate a retail warehouse

What are the Goals?

By the end of this AZTech training course, participants will be able to:

  • Evaluate procedures, change and improve methods
  • Eliminate wasteful activities/costs
  • Carry out efficient picking for e-procurement
  • Understand distribution methods
  • Improve customer service

Who is this Training Course for?

This AZTech training course is suitable to a wide range of professionals but will greatly benefit:

  • Warehousing professionals
  • Logistics and transportation professionals
  • Sourcing, procurement, and supplier management professionals
  • Retail professionals
  • All of those who need an understanding of warehousing and distribution concepts that can deliver lasting value for your business

How will this Training Course be Presented?

This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes participants increasing their competencies through a variety of instructional methods including lecture by an experienced practitioner and consultant, exercises and group discussions covering current practices and their relationship to the implementation of new concepts.

The Course Content

Day One: Retail Management

  • Understanding retail
  • Appreciating the needs and expectations of the customer
  • Meeting those needs and expectations
  • Range and scope of retail formats
  • Understanding how retail outlets operate
  • Managing people in a retail environment


Day Two: Distribution and Inventory Management

  • Channels of distribution
  • Third party versus own account
  • Improving on-line shopping distribution
  • Inventory management
  • Information systems for planning and control


Day Three: The Role of the Warehouse

  • Why we need a warehouse
  • What functions they cover
  • How do they fit into the supply chain
  • The balance between sorting and storing
  • Supply /demand variables
  • ABC Analysis or the 80/20 rule
  • Through puts and product formats


Day Four: Layout Options, Methods and Equipment

  • Receiving options
  • Storage options
  • Picking/assembly options
  • Dispatching options
  • Organising for flow
  • Loading bays
  • Selecting equipment and racking
  • Implications for warehouse layouts
  • Operational timings and planning


Day Five: Productivity and Service Levels

  • Fixed and variable cost
  • Typical costs involved
  • A model for understanding the roles of productivity, utilisation and performance
  • Setting productivity and cost targets
  • The importance of having measurements and key indicators of performance
  • Internal and external customers
  • Improving outgoing service levels
  • Effects of substandard service

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course

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