An intensive professional development training course on
Client Management & Relations for Women in Business
Putting the client first in everything you do
Why Choose Client Management & Relations for Women in Business Training Course?
Training Course Overview
In an increasingly competitive world, retaining clients is smart business. It costs five times more to get a new customer than to retain an existing one. It is essential that you have a client management strategy for retention & growth. Clients expect their suppliers to become trusted advisers. This course shows how putting the client rather than services first can yield improved results in terms of client retention. It stresses the importance of having highly engaged employees and applying best marketing and business development practices in a highly competitive and dynamic marketplace.
Training Course Objectives
Delegates completing this course will be able to:
- Describe the client management model
- Discuss the reasons for clients leaving
- Apply continual improvement strategies to increase customer retention
- Differentiate between the ways to best influence others
- Design a strategy for client retention and growth
Designed for Professional Women
- All Managers, Supervisors, Team Leaders, and Section Heads
- Any manager responsible for client management and/or customer retention
- Project managers and engineers
- Anyone working in customer service type roles
- Marketing and sales staff
- Internal consultants (marketing, finance, IT, HR, strategy)
- Senior Managers needed to develop their skills in client management and communication
The Course Content
- Becoming a client focused organisation
- The true cost of losing a client
- Understanding and retaining your clients
- The psychology of influence
- Communication skills using the power of psychology
- Cross-cultural understanding – why it matters
- Using social media effectively
- The tools of continuous improvement
- Mistake-proofing, Poka-Yoke, and the Kaizen Method
- Why innovation matters
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the training course
Do you want to learn more about this course?
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Frequently Asked Questions
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to info@aztechtraining.com
- Phone: Reach out to us directly at +971 4 427 5400 or +971 4 427 5407, and our team will guide you through the registration process.
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Yes, we offer tailored corporate training solutions to meet your organization's specific needs. Please contact us at info@aztechtraining.com or call +971 4 427 5400 for more information.
