An intensive professional development training course on
Certificate in Self-Awareness and Conflict Resolution: Enhancing Workplace Harmony
Building Emotional Intelligence to
Navigate and Resolve Workplace Challenges
Why Choose Certificate in Self-Awareness and Conflict Resolution: Enhancing Workplace Harmony Training Course?
In today's dynamic work environment, conflicts are inevitable. However, they don’t have to be detrimental to workplace harmony. This Certificate in Self-Awareness and Conflict Resolution: Enhancing Workplace Harmony training course focuses on the critical role of self-awareness in conflict resolution, providing participants with the tools to identify, understand, and manage their emotions and behaviors. By fostering emotional intelligence and improving interpersonal skills, participants will learn how to navigate conflicts constructively, turning potential disruptions into opportunities for growth and collaboration. With a strong foundation in self-awareness, individuals can foster a culture of mutual respect, understanding, and cooperation, paving the way for a harmonious and productive workplace.
What are the Goals?
By the end of this training course, participants will be able to:
- Understand the connection between self-awareness and conflict resolution
- Develop emotional intelligence for effective communication and empathy
- Identify personal conflict triggers and behavioral patterns
- Apply practical techniques to de-escalate conflicts and foster collaboration
- Build strategies to maintain workplace harmony and enhance team dynamics
Who is this Training Course for?
This training course is suitable to a wide range of professionals but will greatly benefit:
- Managers and team leaders responsible for fostering a positive work environment
- HR professionals looking to enhance conflict resolution strategies
- Employees aiming to improve their interpersonal skills and collaboration
- Individuals seeking personal growth in self-awareness and emotional intelligence
How will this Training Course be Presented?
This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes an interactive mixture of lecture-led learning & group discussions.
The Course Content
- Defining self-awareness and its role in personal and professional growth
- Emotional intelligence: The cornerstone of effective conflict resolution
- Identifying personal values, beliefs, and behavioral tendencies
- Exercises: Reflective journaling and self-assessment tools
- Common sources and types of workplace conflict
- The role of emotions in escalating or resolving conflicts
- Recognizing personal conflict triggers and their impact
- Group activity: Analyzing real-world conflict scenarios
- Building active listening and empathy skills
- Techniques for managing emotional responses during conflicts
- The art of assertive communication for constructive dialogue
- Practice session: Role-playing conflict resolution scenarios
- Conflict resolution models and frameworks (e.g., Thomas-Kilmann Model)
- Collaborative problem-solving techniques
- Addressing power dynamics and cultural differences in conflicts
- Workshop: Developing personalized conflict resolution plans
- Fostering a workplace environment of respect and understanding
- Building team resilience through self-awareness and emotional intelligence
- Monitoring and sustaining harmonious workplace relationships
- Final project: Designing a conflict resolution strategy for your team
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the training course
In Partnership With
Do you want to learn more about this course?
© 2024. Material published by AZTech shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.
Available Sessions
Frequently Asked Questions
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to info@aztechtraining.com
- Phone: Reach out to us directly at +971 4 427 5400 or +971 4 427 5407, and our team will guide you through the registration process.
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
Yes, we offer tailored corporate training solutions to meet your organization's specific needs. Please contact us at info@aztechtraining.com or call +971 4 427 5400 for more information.
