Managing Conflict with
Emotional Intelligence

Emotional intelligence is a powerful tool for navigating relationships and resolving conflicts, both in professional and personal settings. The Managing Conflict with Emotional Intelligence Training Course provides you with the skills necessary to understand, manage, and resolve conflicts effectively by leveraging emotional intelligence (EI). The course focuses on self-awareness, self-regulation, and empathy—key elements of EI—to enhance your ability to address conflict in a constructive way.

As conflicts are inevitable in any workplace, understanding how to manage emotions and interactions is essential for fostering healthier and more productive relationships. This course encourages you to assess your own emotional responses and behaviors before equipping you with practical strategies to manage your emotions and the emotions of others. By applying EI, you’ll be able to resolve disputes, communicate more effectively, and strengthen team dynamics. Leaders and managers who master emotional intelligence are better equipped to influence and guide others through difficult conversations and conflicts.

The Managing Conflict with Emotional Intelligence Training Course will help you:

• Understand how emotions affect relationships
• Apply emotional intelligence to improve conflict resolution
• Enhance leadership and communication skills
• Cultivate successful business relationships

By the end of the Managing Conflict with Emotional Intelligence Training Course, participants will be able to:

• Understand and develop personal and interpersonal skills when dealing with people.
• Identify ways to apply emotional intelligence in building successful business relationships.
• Control emotions effectively during stressful situations.
• Demonstrate methods for influencing others positively.
• Read and interpret the emotions of others to manage relationships successfully.

This Managing Conflict with Emotional Intelligence Training Course is designed for professionals across various industries who are looking to enhance their emotional intelligence and conflict resolution skills. It will benefit:

• Managers aiming to strengthen their leadership and interpersonal skills
• Individuals preparing for promotions or leadership roles
• Professionals looking to refine their ability to influence and collaborate with others
• Team leaders who want to communicate vision more effectively
• Those interested in improving their emotional intelligence to navigate workplace challenges

The Managing Conflict with Emotional Intelligence Training Course is delivered using a blend of theoretical knowledge, practical exercises, and interactive discussions to enhance learning and engagement. The course content is grounded in well-established psychological principles, with a focus on applying emotional intelligence to real-world workplace scenarios.

The course will utilize:

• Tools and questionnaires to help participants evaluate their emotional traits
• Case studies to practice emotional intelligence in conflict resolution
• Role-playing and group activities to simulate conflict situations
• Interactive discussions to encourage reflection and knowledge-sharing

By the end of the course, participants will have gained hands-on experience and a toolkit of practical skills to address conflict with emotional intelligence.

• AZTech Certificate of Completion for delegates who attend and complete the training course