An intensive professional development training course on
Alternative Dispute Resolution (ADR)
Practical Tools and Techniques for Mediation, Conflict Resolution, and Negotiation
Why Choose Alternative Dispute Resolution (ADR) Training Course?
Alternative Dispute Resolution (ADR) encompasses structured methods such as mediation, arbitration and conciliation that help parties resolve disputes without going to court. Mediation involves an impartial third party who facilitates constructive dialogue and negotiation, helping those in conflict reach a voluntary and mutually acceptable agreement. The mediator is trained to guide the process while upholding key principles including impartiality, integrity, fairness, and confidentiality. At its core, mediation is a structured negotiation supported by a neutral facilitator.
This Alternative Dispute Resolution (ADR) training course introduces participants to the core principles, processes, and practical techniques of ADR, with a particular focus on mediation. Through case studies, group work and guided exercises, participants will learn how to identify appropriate situations for ADR, understand the roles and responsibilities of mediators, and develop the communication and facilitation skills needed to support resolution. The course provides a foundation for those seeking to apply ADR approaches in workplace, stakeholder, or commercial settings.
This Alternative Dispute Resolution training course will feature:
- ADR Overview
- Mediation fundamentals
- Essential training in conflict resolution methods
- Skills development towards formal accreditation as a mediator
What are the Goals?
By the end of this ADR training course, participants will be able to:
- Describe the key theories, principles and methods underpinning ADR
- Demonstrate basic ADR techniques appropriate for resolving disputes
- Apply the five-stage workplace mediation process to typical conflict scenarios
- Explain the essential elements of formulating clear and sustainable mediation agreements
- Reflect on personal strengths and limitations in conducting ADR sessions
Who is this Training Course for?
This training course is suitable to a wide range of professionals but will greatly benefit:
- Legal Leads
- Human Resource (HR) Professionals
- Anyone responsible for managing conflict or implementing ADR
- Those wishing to work towards formal certification as a Mediator
How will this Training Course be Presented?
Case study, small group work, facilitated exercises and feedback to facilitate learning. The teaching style is highly experiential. The best way to learn to mediate is by doing it. Accordingly, participants will spend approximately one-third of their time in role plays. Lectures are mixed with exercises. Feedback from participants will reinforce the value of the role plays.
The Course Content
- Introduction to Alternative Dispute Resolution (ADR)
- Overview of ADR methods
- Understanding the differences between mediation, arbitration & conciliation
- Causes and Dynamics of Workplace Conflict
- Understanding your preferences in resolving conflict (TKI Assessment)
- The workplace mediation process
- Issues Suitable for Mediation
- The Mediator’s role
- The 5-step framework for effective mediation
- Impartiality and ethics
- Advanced negotiation techniques
- Reframing techniques
- Communication skills for ADR
- Reaching and formalising agreements
- Personal action planning
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the training course
Do you want to learn more about this course?
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Available Sessions
Frequently Asked Questions
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at info@aztechtraining.com or call +971 4 427 5400 for more information.
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to info@aztechtraining.com
- Phone: Reach out to us directly at +971 4 427 5400 or +971 4 427 5407, and our team will guide you through the registration process.
