Leadership & Teams in the Aftermath of COVID-19

Historically, organisations distanced themselves from a crisis. However, as the role of business in the community continues to advance and the stakeholder becomes a priority, businesses are taking up the challenge. Corporate social innovation is here to stay.

Organisations provide support and encouragement through social responsibility programmes that can benefit society and thus their reputation both as a company and an employer. Corporate social innovation provides a positive impact on society as well as businesses’ bottom lines.

Here are some actions you can implement immediately together with supportive AZTech training courses:

1. Sense of Purpose

Businesses should support efforts to minimize the spread of the virus. Demonstrating this sense of purpose will have a positive knock-on effect to staff, customers and the wider community.

Corporate social innovation strategies have a positive impact on society as well as the bottom line.

• Other business leaders, including Amazon and Google, are finding ways to support small businesses in their local areas.

AZTech’s Global Business Leadership & International Relations training course incorporates the many ways that businesses can have a positive impact.

2. Employees

Businesses should update W.H.O. guidelines frequently and these should be adhered too, and staff made aware of them. From encouraging mental wellness to ensuring employees are financially secure, corporations including Starbucks and Microsoft are taking a lead in response to the crisis.

AZTech’s The 360° Leader – Emotional Intelligence in Leadership Pinnacle training course addresses the many ways that leaders can build better relationships with their employees which in turn creates greater engagement.

3. Problem Solving

Research by PWC’s has shown that a crisis can trigger physical reactions that may distort perceptions, decisions and outcomes, including the “flight or fight” response. Any crisis will have a physiological/psychological impact on traditional decision-making.

AZTech’s Advanced Problem Solving & Decision-Making training course provides structured techniques to organisational Issues

4. Response Team

Businesses should establish a cross-functional team to manage processes that maximize the health and safety of colleagues and customers.

• Employee management and wellbeing
• Stress-testing and contingency planning
• Monitoring the supply chain
• Sales & Marketing
• Customer welfare

Strategic and contingency plans can then be formulated and implemented proactively. AZTech’s Strategic Planning, Development & Implementation training course can add real value to stakeholders and customers, thereby ensuring your sustainability

5. Team Dynamics

Team dynamics (positive or negative) tend to be exaggerated by crisis. Alternatively, “groupthink” mentality takes over and perspectives can be lost. A well informed manager or leader can build their team and reinforce organisational values and productivity while ensuring confidence that makes for a stronger organisation, top to bottom.

AZTech’s Advanced Teamwork & Cooperation Skills training course ensures your competitive advantage and long-term resiliency for the organisation.

6. Stay “close” to customers

Businesses will need to make a concerted effort to keep customers engaged and reassured in the short term. For longer-term stability, firms should start assessing and targeting other market segments and identify opportunities for growth. Your stakeholders hold your reputation and your future in their hands

Trust is built, rebuilt, and maintained through human interactions. This is true with your stakeholders as well as your employees, your customers, your shareholders, and the press. Your reputation is based on their perception of your credibility in delivering expectations.

A stakeholder communications strategy
A company’s messaging during a crisis should be authentic. Stakeholder management has five principles

• Compile a list of all your stakeholders, internal and external
• Assess each one’s specific needs and nuances
• Identify the team best positioned to communicate and the resources they need
• Design the process to “push” information to, and “pull” and respond to each stakeholder
• Ensure that communication is tailored to the needs and concerns of the individual stakeholder

AZTech’s Advanced Communication & Interpersonal Skills training course will ensure employees, customers and stakeholders receive the communication needed to build trust.

7. Supply chain

Globalization is not about to end. The benefits of the economies of scale will ensure its survival. However, for longer-term stabilization, businesses should seek to plan for consumer demand more thoroughly and make their supply networks more resilient.

In this current bout with the pandemic, effective management and leadership harbours a critical role in defining our stand. For a thorough listing of impactful Management & Leadership programmes, you may oblige by clicking the following hyperlink:

https://aztechtraining.com/training-courses/management-leadership

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