An intensive professional development training course on
Critical Conversations for Mastering Discourse
Understanding Vital Exchanges for Success
Why Choose Critical Conversations for Mastering Discourse Training Course?
This AZTech course focuses on Critical Conversations for Mastering Discourse, enabling compelling power skills that help you hold conversations swiftly, precisely, and effectively when it matters most. In fact, both individual and organizational success are largely determined by how precise and effective we speak up when it matters most. Participants will learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.
Founded in decades of social science research, the course introduces, and elevates the fundamentals of leading and navigating impactful discourse. This Critical Conversations for Mastering Discourse training course takes a deeper leap into mastering the most challenging conversations, professionally and personally. These skills will turn into core behaviors that will improve decision making; commitment to impact and results; productivity; growth and effective relationships. Consistent behaviors lead to organizations; teams; and individuals developing high-performance cultures based on trust and respect.
This Critical Conversations for Mastering Discourse training course will feature:
- Persuasive speaking techniques
- Ability to turn disagreement into mutually beneficial discussions
- Definitive skills that will enable conflict that can change into collaboration
- Emotional Intelligence skills
- Communication profiling for better understanding
- Challenge comfort zones with innovation and ideation
- Effective decision-making techniques for proven results
What are the Goals?
By the end of this training course, participants will be able to:
- Make even the riskiest topics safe for discussion by creating psychological safety
- Speak persuasively when the stakes are high, and opinions vary
- Learn how to turn disagreement into dialogue and conflict into collaboration
- Be Agile and adaptable in the face of stress and uncertainty
- Facilitate Effective Decision-making fueled by facts rather than ego and politics
- Empower engagement and teamwork where roles are vital, and contributions are critical
Who is this Training Course for?
This Critical Conversations for Mastering Discourse training course is suitable to a wide range of professionals but will greatly benefit the following professionals:
- Senior Executives
- Business Leaders
- Senior Managers
- Directors
- Senior Leadership
How will this Training Course be Presented?
This Critical Conversations for Mastering Discourse training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes proven research interwoven with particular case studies, practical role plays and simulations.
The Course Content
- Effective Communication Skills are valuable for Organizational Success
- Communicating to Manage Self, Others, and the Business
- The 8 Skills sets to Mastering Effective Dialogue
- Skill 1 - The Value of Critical Conversations
- Getting unstuck with perceptions and assumptions
- Identify problems contributing to poor results and broken relationships
- Skill 2 - Master the Art of Story telling
- The Ideas and The Skills that need to be developed
- Keep composure when feeling annoyed, defensive, or intimidated.
- Identify the difference between victim, villain, and insecurity used to justify behavior.
- Skill 3: The End in Mind - Start with Heart and Empathy
- Emotional Intelligence and the Emotional Bank Account
- Consider the others’ perspectives and assume they have good intentions
- Skill 4: State My Interests
- Speak honestly and respectfully to earn trust
- Learning to see within and look ahead together
- Seeking Mutual grounds for Mutual Win-Win
- Exploring Self and Others' Pathways
- Skill 5: The Safe Zone - The intention of making it safe
- Conflict and crisis are teachers
- Recognize cross-purpose and take steps to rebuild safety and return to dialogue
- Skill 6 - The Warning Signs
- Spot the warning signs that indicate safety and dialogue are at risk
- Common derailers that can be enablers and catalysts for greater resolve
- Skill 7: Seeking Mutual Win Wins
- Seek a purpose that both parties are committed to
- Find mutual ground through discovery of interest via collaboration
- Effective negotiation process and strategies
- Skill 8 - Explore Other’s Pathways
- Bring people back into dialogue when there is a shut down or negative reactions
- Bringing all 8 Skills Sets together
- Shift to Action for results
- Turn each Crucial Conversation into a course of action that leads to results.
- Move to Action Planning with Sustainability
- What’s next? The Journey of Practice and Purpose must continue with greater resolve
Certificate and Accreditation
- AZTech Certificate will be provided to delegates who attend and complete the training course
In Partnership With
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Available Sessions
Frequently Asked Questions
Once your registration is successfully completed, you will receive a confirmation email within 24 hours. This email will contain your registration details, invoice, and the necessary joining instructions for the course.
Yes, we offer tailored corporate training solutions to meet your organization’s specific needs. Please contact us at info@aztechtraining.com or call +971 4 427 5400 for more information.
There are several convenient ways to register for our training programs:
- Online: Explore our training calendar, choose the course that suits your needs, and click the “Register Now” button on the course details page.
- Email: Share your details, including your name, organization, email address, and selected course, by sending an email to info@aztechtraining.com
- Phone: Reach out to us directly at +971 4 427 5400 or +971 4 427 5407, and our team will guide you through the registration process.
The training fees include full access to the training venue, along with comprehensive training materials to enhance your learning experience. Additionally, participants will be provided with writing supplies and stationery. To ensure comfort and convenience, the fee also covers lunch and refreshing coffee breaks throughout the duration of the course.
Our training programs are hosted at luxurious five-star hotels in prestigious destinations across the globe. Some of our popular locations include Dubai, London, Kuala Lumpur, Amsterdam, New York, Paris, Vienna, and many other iconic cities.
