Labour Relations

Why should an organisation pay attention to developing good Labour and Employee Relations?  Events in the most well-run of organisations can leave employees experiencing feelings of unfairness, alienation, demotivation and frustration.  However, with positive employee relations and channels for expressing and dealing with problems, an organisation can ensure that by addressing the employees or group’s complaint quickly and fairly and at the lowest level possible within the organisation, a positive outcome is assured, and issues are not escalated.

This Labour Relations training course looks at the role of managers, unions and employee representatives, and how they can nurture trust-based relationships within the organisation and generate a positive work culture which improves the overall productivity and output of a business, as well as benefiting the employee’s personal well-being even when conflict arises.

This Labour Relations training course will feature:

• How to Work Effectively to Build Trust in the Unionised Environment
• The Union's Role in Building and Maintaining a Productive Work Environment
• Identifying Interests Which Call for Engaging, Motivating and Coaching
• Recognising Rights, Setting Boundaries and Obligations
• Managing and Applying Discipline
• Performance Management that Works
• Negotiating, Mediating, Conflict Management Skills

By the end of This Labour Relations training course, participants will be able to:

• Understand the Strategic Nature of Employee Relations
• The Role of Unions and other Employee Representatives
• Recognise the importance of Employee Engagement
• Develop Performance Management that Delivers
• Understand mediation, Bargaining and Collective Agreements
• How to Investigate and Handle Grievances, Settlements and Arbitration

This Labour Relations training course is suitable to a wide range of professionals but will greatly benefit:

• Managers new to a unionised work environment
• Front-line supervisors and team leaders responsible for creating positive working relationships with unionised workers
• HR supervisors and Labour Relations Leaders overseeing skilled trades professionals
• HR specialists responsible for Employee Relations, Negotiating and Mediating
• HR Administrators

This Labour Relations training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes group discussion, group-based exercises, questionnaires, videos, role play and tutor input.