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Online Training Course

Contract Essentials –
Managing Supplier Performance

Getting What You Paid for from Contractors and Vendors

Online Training Course Overview

It’s a sad fact of life that sometimes suppliers under-perform. The process of contracting out is fraught with difficulties that will trip up the untrained or inexperienced contract manager. So, what can we do to anticipate a shortfall in service delivery standards, and arm ourselves with the tools we need to reduce the chances of failure? And how can we use these tools effectively – whether in the field of construction, the supply of equipment and materials, or in the delivery of services, to get a failing contract back on track?

This highly participative one-day online training event will help any participant who is planning a new contract, or is managing existing contracts, to consider the use of a performance framework within the contract to measure and manage supplier performance.

Designed For

This AZTech online training course is suitable to a wide range of technical professionals but will greatly benefit:

  • Contracts Engineers
  • Contracts Administration Professionals
  • Contract Managers
  • Commercial Managers
  • Procurement Department members
  • Anyone responsible for negotiating, drafting and preparing contracts

The Course Content

Amongst a wide range of valuable topics, the following will be prioritised:

  • Principles of managing performance
  • Starting out with a shared approach to performance and results
  • Using Service Level Agreements to document performance standards
  • Selecting Key Performance Indicators and Scorecards
  • How does performance management differ from one contract to another?
  • Reviewing performance with the contractor
  • Contractual levers to get performance back on track

The Course Schedule

First Session      : 11:00 – 12:30

1st Break              : 12:30 – 12:45

Second Session : 12:45 – 14:15

2nd Break             : 14:15 – 14:30

Third Session     : 14:30 – 16:00

The Certificate

  • An AZTech e-Certificate for delegates who attend and complete the online training course

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© 2021. Material published by Aztech shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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© 2021. Material published by Aztech shown here is copyrighted.

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© 2021. Material published by Aztech shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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