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An intensive professional development training course on

Continuous Innovation
& Process Improvement

Maintain Competitive Edge Through Excellence

Why Choose this Training Course?

Even organisations that currently have excellent products and services which meet their customers’ needs must continually look for improvement and innovation to maintain competitive advantage. To do so requires vigilance of customer needs, competitor advances and operational performance. Problem solving is at the core and to be successful requires two things: the ability to define the problem clearly and accurately and to identify the skills and resources needed to fix it.  Continuous improvement is defined as ‘incremental’ change, whereas innovations result from ‘step changes’. Join our highly Continuous Innovation & Process Improvement interactive training course to learn new skills and techniques for improvement and innovation. 

This AZTech training course will feature:

  • Principles and techniques of continuous improvement
  • The Quality movement and desire for Business Excellence
  • Solving problems, delivering innovation
  • Developing a culture of innovation
  • Creative leadership skills

What are the Goals?

By the end of this AZTech training course, participants will be able to:

  • Understand continuous improvement methods and techniques
  • Undertake problem analysis techniques
  • Develop objectives and plans to deliver improvement
  • Recognise key aspects of culture in support of innovation
  • Gain confidence in creative leadership skills

Who is this Training Course for?

Executives, entrepreneurs, and managers who lead innovation and continuous improvement in highly demanding, competitive conditions are encouraged to attend this course. This AZTech training course is suitable to a wide range of professionals but will greatly benefit:

  • Line and functional Managers, Team Leaders and Supervisors seeking improvement in products and services
  • Professionals wanting to develop leadership skills supporting innovation and improvement
  • Project and programme management professionals
  • Managers seeking to refresh their skills
  • Junior staff wishing to acquire new skills and techniques

How will this Training Course be Presented?

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes speaker input, facilitated discussion, syndicate work and practical exercises, videos, self-tests, all with an emphasis on delegate involvement throughout.

The Course Content

Day One: Continuous Improvement

  • Background to the Quality movement
  • Process Evolution (continuous) or Revolution (step change) Improvement
  • Strategic choices: Meeting the Customers’ Needs
  • Sources of change in the external and internal environments
  • Innovation from Creative Destruction
  • Why organisations fail

 Day Two: Identify and Solve Problems

  • Managing different types of change
  • Problem-solving vs. performance-improvement vs. innovation
  • The problem solving cycle
  • Problem identification techniques: 5 Why’s, Root Cause analysis
  • Questioning techniques: solving the right problem
  • Problem solving techniques: SSM, CATWOE, Mind maps, brainstorming

Day Three: Delivering Change and Improvement

  • Maintaining focus on objectives and outcomes
  • Aligning business processes to deliverables
  • Process mapping and business process management
  • Cost of poor quality: Value chain analysis
  • Roles in change & improvement initiatives
  • Fail fast: conducting test/pilot projects

Day Four: Creating a Culture Supporting Innovation

  • Governance structures to deliver improvement
  • Performance metrics and measurement
  • Evaluating and comparing results
  • Creative methods: lateral thinking, Delphi
  • Coaching techniques: Lean Six Sigma, Kaizen, TQM
  • Juran’s spiral of progress: monitor, review, report, adapt

Day Five: Leadership Attributes for Innovation & Improvement

  • Go/no go and resource decisions
  • Dealing with the unexpected and obstacles
  • Setting the example and leading the charge
  • How change and learning occur
  • Motivation and morale in a world of constant and never-ending change
  • Overcoming resistance to change - why innovating is hard

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course

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