Measuring Performance, Improving Productivity
& Employee Engagement

To operate successfully in the intense competitive environment of the 21^st century, organisations must be responsive to the changing needs and demands of their customers and clients. To maintain responsiveness to these ever-increasing service demands and to deliver extraordinary levels of performance, they must instigate a robust system of internal and external measures upon which to reflect and where necessary act. This 10-day AZTech training course in London comprehensively explores all aspects of organisational improvement. Week 1 concentrates on constructive techniques to measure efficiency in operations, systems and procedures and culminates with bench marking techniques as a diagnostic tool for continuous improvement. Week 2 has a focus on the “softer” side of productivity with an emphasis on the skills front line leader scan utilise to motivate their people and create the “engaged organisation”.

 

La structure

Ce cours de formation complet se compose de deux modules qui peuvent être réservés en tant qu'événement de formation de 10 jours ou en tant que cours individuels de 5 jours.

Module 1 - Performance Measurements, Continuous Improvement & Benchmarking

Module 2 - Improving Productivity & Employee Engagement through Effective Frontline Leadership

 

Quels sont les objectifs ?

A l'issue de cette formation AZTech, les participants seront en mesure de :

• Determine and implement strategies for performance, organisational and bench marking measurement,
• Appreciate the inter connectivity of criteria that impact performance and productivity
• Understand the critical role of the front-line leader in establishing a committed and engaged work force
• Evaluate organisational performance and engagement against theoretical models of good practice
• Create organisational value through the power of collective wisdom

 

À qui s'adresse cette formation ?

This AZTech training course is designed for professional and leaders across a wide range of industries. But will have relevance to;

• Managers delegated to instigate measure and sustain continuous organisational improvement
• Front line leaders keen to demonstrate progressive leadership practices
• Engineers with responsibility for maintenance, operations and processes
• Change managers and leaders seeking to positively impact organisational culture
• Middle managers, team leaders and all in supervisory roles

 

Comment cette formation sera-t-elle présentée ?

This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This will include a combination of presentations, videos, class discussion, group and self-reflective exercises to examine all the elements of engagement. The training course has been designed to accommodate all styles of learner and to embed in each delegate a confidence to demonstrate responsibility and take action. High profile will be given to bench marking as a means to evaluate current market place performance and the role of managerial leadership in creating and sustaining an environment that brings success, commitment and true engagement.

 

• Certificat d'achèvement AZTech pour les délégués qui participent et terminent le cours de formation