Measuring Performance, Improving Productivity
& Employee Engagement

To operate successfully in the intense competitive environment of the 21^st century, organisations must be responsive to the changing needs and demands of their customers and clients. To maintain responsiveness to these ever-increasing service demands and to deliver extraordinary levels of performance, they must instigate a robust system of internal and external measures upon which to reflect and where necessary act. This 10-day AZTech training course in London comprehensively explores all aspects of organisational improvement. Week 1 concentrates on constructive techniques to measure efficiency in operations, systems and procedures and culminates with bench marking techniques as a diagnostic tool for continuous improvement. Week 2 has a focus on the “softer” side of productivity with an emphasis on the skills front line leader scan utilise to motivate their people and create the “engaged organisation”.

 

A estrutura

Este curso de formação abrangente é composto por dois módulos que podem ser reservados como um evento de formação de 10 dias ou como cursos individuais de 5 dias.

Module 1 - Performance Measurements, Continuous Improvement & Benchmarking

Module 2 - Improving Productivity & Employee Engagement through Effective Frontline Leadership

 

Quais são os objectivos?

No final deste curso de formação AZTech, os participantes serão capazes de

• Determine and implement strategies for performance, organisational and bench marking measurement,
• Appreciate the inter connectivity of criteria that impact performance and productivity
• Understand the critical role of the front-line leader in establishing a committed and engaged work force
• Evaluate organisational performance and engagement against theoretical models of good practice
• Create organisational value through the power of collective wisdom

 

A quem se destina este curso de formação?

This AZTech training course is designed for professional and leaders across a wide range of industries. But will have relevance to;

• Managers delegated to instigate measure and sustain continuous organisational improvement
• Front line leaders keen to demonstrate progressive leadership practices
• Engineers with responsibility for maintenance, operations and processes
• Change managers and leaders seeking to positively impact organisational culture
• Middle managers, team leaders and all in supervisory roles

 

Como é que este curso de formação será apresentado?

This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This will include a combination of presentations, videos, class discussion, group and self-reflective exercises to examine all the elements of engagement. The training course has been designed to accommodate all styles of learner and to embed in each delegate a confidence to demonstrate responsibility and take action. High profile will be given to bench marking as a means to evaluate current market place performance and the role of managerial leadership in creating and sustaining an environment that brings success, commitment and true engagement.

 

• Certificado de conclusão AZTech para os delegados que frequentam e concluem o curso de formação