Understanding
Business Processes

Understanding Business Processes Training Course provides a fresh lens through which organizations can truly understand how they operate and create value. While an organization chart highlights hierarchy and authority, it does not show how value flows through the business. The process perspective reveals the real value-chain, where influence and importance to survival are very different from what the hierarchy suggests.

This training course introduces a new paradigm to analyze and improve business operations. It helps participants see beyond functional silos and understand how work actually gets done, how value is created, and where improvement opportunities exist. This perspective is vital for organizations seeking to compete effectively and sustain long-term success.

The process view, influenced by the work of Stafford Beer and his intellectual successors, can be complex but is highly rewarding. The toolkit presented in this course offers powerful methods for diagnosing problems, identifying improvement areas, and driving performance. By learning to adopt this perspective, participants can help their organizations become more agile, efficient, and strategically aligned.

By the end of this Understanding Business Processes training course, participants will be able to:

• Understand the unique process perspective and how it connects to Total Quality Management (TQM) and Lean methodologies.
• Analyze their own business and other organizations using the process lens to uncover value-chain insights.
• Diagnose issues, identify improvement opportunities, and develop practical solutions.
• Explain the process perspective to colleagues to strengthen the overall management approach.
• Take a strategic value-chain view of the business and identify key challenges to survival and growth.
• Apply process thinking to improve business performance, increase efficiency, and support continuous improvement.

This Understanding Business Processes training course is designed for professionals who want to gain a strong foundation in process thinking and business improvement. It is especially beneficial for senior and middle managers who are moving into general management roles and individuals who need a strategic understanding of business operations.

The course is also highly relevant for leaders across all functions who wish to improve organizational performance through a process-focused approach. Participants will learn practical tools and techniques that are applicable in diverse industries, including public administration and complex organizational structures.

This training course is suitable for:

• Headquarters staff in complex organizations across all sectors
• Senior leaders in Marketing, Finance, Operations, and HR
• Senior Programme and Project Management professionals
• SME leaders aiming to scale and grow their businesses
• Junior managers seeking a coherent view of business structure and improvement

This Understanding Business Processes training course is delivered through a blend of proven adult learning methods to maximize understanding and retention. The course includes classroom-based learning, interactive discussions, and practical team activities designed to apply the process perspective in real-world scenarios.

Participants will engage in case studies and practical simulations that demonstrate process analytics and methodology. They will also critically examine the business processes of major companies and learn how to map, analyze, and improve value chains. Role-play exercises will help participants create a process “atlas” for an imaginary company, reinforcing the learning through practice.

By the end of the course, participants will have a clear understanding of how to apply process thinking within their organizations and how to communicate the approach effectively to stakeholders. This course prepares learners to transform business operations and build a process-driven culture.

• AZTech Certificate of Completion for delegates who attend and complete the training course