An intensive professional development training course on
Mastering Conflict
Management and Resolution
Strategies for Workplace Collaboration and Conflict Management
Why Choose Mastering Conflict Management and Resolution Training Course?
This Conflict Management Training Course provides participants with essential tools and insights to effectively manage and resolve conflicts within their organizations. Workplace conflicts are inevitable but can be managed constructively to foster stronger relationships and a more collaborative work environment. This Conflict Management Course equips attendees with the skills to identify various types of conflicts, understand their underlying causes, and apply tailored strategies to resolve them. Through this Conflict Resolution Course, participants will explore techniques from psychology, communication, and negotiation, learning to apply these tools to benefit both individual and organizational outcomes. This course is ideal for professionals who wish to build harmony, improve communication, and create positive environments where conflicts are handled proactively and constructively.
This Conflict Management and Resolution Training Course Will Feature:
- A comprehensive understanding of conflict dynamics and why conflict can sometimes be beneficial.
- Insights into organizational and personal relationships and their role in managing change.
- Practical techniques from psychology, communication, and negotiation for resolving conflicts.
- An exploration of key theories and principles in conflict resolution.
- Tools and tactics for developing and implementing conflict resolution plans.
What are the Goals?
By the end of this Conflict Resolution Course, participants will be able to:
- Recognize the causes and roles of conflict within their organizations.
- Understand the conflict lifecycle and assess the stages of disputes.
- Promote inclusivity, harmony, and collaborative practices to prevent and de-escalate conflicts.
- Implement actionable conflict resolution plans with clear metrics for measuring success.
- Apply psychological and negotiation techniques to manage and resolve conflicts effectively.
- Better manage personal dynamics, stress, and adaptation to change.
Who is this Training Course for?
This Conflict Management Training Course is suitable for a wide range of professionals seeking to improve their conflict management skills. It is particularly beneficial for:
- Senior Management and Directors leading organizational change initiatives.
- Human Resources and Change Managers handling change and employee relations.
- Senior Project Managers coordinating diverse teams and complex projects.
- Procurement specialists managing supplier relationships and agreements.
- Sales, Marketing, PR, and Operations professionals working in partnership and client-focused roles.
How will this Training Course be Presented?
This Conflict Management Course employs advanced adult learning techniques to maximize knowledge retention and the practical application of skills. The course includes academic research, real-world case studies, video material, and printed resources. Participants will engage in discussions, solo and group exercises, and share personal insights, creating a confidential, professional space for learning from both peers and facilitators.
The Course Content
Day One: Conflict and Context: Why Disputes Are Needed
- Defining Conflict and The Need for Some Disagreement
- Innovation and Change
- Common Sources of Conflict Within Organisations
- The Conflict Lifecycle
- Leader as Mediator and Diplomat in Disputes
Day Two: Communication and Leadership: The Personal Dimension
- Personal Influence and Persuasion
- Leading Across Teams and Organisations
- Advanced Communication Skills.
- Understanding Personality and Style
- Emotional Intelligence: Knowing You, Knowing Me.
- Personal Considerations: Stress & Self-Management in Difficult Situations
Day Three: Problem Solving and Negotiation: Getting to Yes
- Classic Theories of Negotiation
- The Art of Listening, Questioning and Finding Real Problems
- Creating Solutions and Building Agreements
- Mediation
- Arbitration
- Litigation
Day Four: Conflict Resolution Principles
- Acknowledging The Conflict
- Taking Control
- Resolution Frameworks & Difficult Conversations
- Managing Resolution
- Building The Culture of Resolution
Day Five: Conflict Resolution Principles
- The Reality of Failed Resolutions and Options for Escalation
- Using Conflict Management Tools Everyday
- Total Conflict Management
- Preparing Your Plan To Resolve Conflicts
- Professional Development: Further Skills, Knowledge, Practice
The Certificate
- AZTech e-Certificate of Completion for delegates who attend and complete the online training course
In Partnership With
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