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Administrative Support Training Course

Leadership for
Administrative Professionals

Manage your Time, Tasks, Team and Yourself
with Clarity, Calmness and Confidence

Why Choose this Training Course

Administrative professionals have a unique role in the every day operations of a company. As an administrator, others will look to you for support. To be successful as an administrative professional you don’t just need excellent management skills for handling multiple tasks and meeting deadlines, but the more subtle arts of leadership. 

The Leadership for Administrative Professionals AZTech training course, will enhance your leadership skills and enable you to influence and benefit those around you with your enthusiasm and personal example, with your clarity and vision and with your clear, confident and considerate communication. No matter what your job description, with honed leadership skills, you can definitely ‘do more, be more and achieve more’ for your self and your company.  

This AZTech training course will feature:

  • The inner and outer dimensions of effective leadership
  • Building a positive, motivated and focused team
  • Communication techniques and strategies for every person and every situation
  • Getting results through effective time management and team work
  • Creativity, problem solving and decision making tools

What are the Goals?

 By the end of this AZTech training course participants will be able to:

  • Bring about change and influence decisions even when faced with resistance 
  • Manage changing roles, responsibilities, resources and relationships effectively
  • Apply a spectrum of priority setting and time management strategies to proactively accomplish goals
  • Analyze conflict, office politics and interactions with difficult people 
  • Incorporate emotional intelligence and effective listening to be a more effective colleague, work partner and leader

Who is this Training Course for?

 This AZTech training course is suitable for a wide range of professionals but will greatly benefit:

  • Office Managers
  • Coordinators
  • Supervisors
  • Team Leaders
  • Senior Secretaries
  • Project Managers
  • New leaders

How this Training Course will be Presented?

This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes group and individual exercises, case studies, role-plays, videos and discussions - along with formal inputs.

The Course Content

Day One: The Administrator as Leader

  • Setting the direction for your office and team
  • Choosing the right leadership styles for every situation
  • The difference between managers and leaders
  • How to think, feel and act like a leader
  • How to demonstrate authority diplomatically
  • How to create your office culture and overcome resistance to change

 

Day Two: Confident, Clear and Considerate Communication

  • Common communication styles
  • How to be an assertive communicator
  • Understand personality typesand handling difficult behaviours
  • Confident body language and voice usage
  • Gender and cultural considerations in communication
  • Running meetings that get results

 

Day Three: Working with Others

  • Coaching Skills and giving feedback
  • Managing conflict and learning to listen
  • Delegating and working with an assistant
  • Building a positive motivated team
  • Mastering office politics
  • Giving dynamic and influential presentations

 

Day Four: The Leader Tool Box

  • Making better decisions faster
  • Mind Mapping for improved creativity, problem solving, planning and decision making
  • Planning events and projects
  • Creativity and problem solving for you and your team
  • Attending conferences and networking events
  • Creating a green workplace

 

Day Five: The Self Managing Leader

  • Developing self belief and self confidence
  • The power of sub-conscious mind
  • Using emotional intelligence at work
  • The 8 habits of highly effective leaders
  • Where to go next? Lifelong learning and career development

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course

In Partnership With

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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© 2021. Material published by Aztech shown here is copyrighted.

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© 2021. Material published by Aztech shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


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