Key Performance
Indicators and Optimisation

Key Performance Indicators and Optimisation Training Course equips you with the skills to establish or upgrade performance measurement systems across your department or organization. The course bridges daily activities with strategic goals by clarifying success factors and performance measures. You will learn the distinctions and relationships between critical success factors (CSFs), key results indicators (KRIs), and key performance indicators (KPIs), and discover how to select the most essential metrics from the many indicators organizations typically use.

This training course provides a proven method for designing a successful performance measurement system. You will explore a range of performance measures and learn how to integrate them into strategic and operational management. Additionally, the course includes practical hands-on experience using Excel to create Dashboard and Scorecard worksheets that support real business decisions.

Through this Key Performance Indicators and Optimisation Training Course, you will gain practical tools and a resource kit to implement measurement systems efficiently. The course focuses on linking strategy to operational activities and building a sustainable performance culture. You will leave with the knowledge to deploy effective performance measurement systems that drive accountability, improve results, and support continuous improvement.

By the end of this Key Performance Indicators and Optimisation Training Course, participants will be able to:

• Realize the benefits of utilizing an effective Performance Measurement System
• Understand the concept of Strategy and Strategy Execution
• Deploy a successful methodology for developing and implementing performance metrics
• Address the human factors involved in implementing a performance measurement system
• Design and develop Dashboards and Scorecards in Excel
• Evaluate and select success factors/CSFs and performance measures/KRIs/KPIs

Participants will also be able to connect strategy to operational activities, build balanced scorecards, and apply best practices to drive performance improvement across the organization. The training focuses on developing measurable, actionable indicators that support decision-making and improve performance outcomes.

This Key Performance Indicators and Optimisation Training Course is ideal for professionals who are responsible for performance measurement, strategic planning, and operational improvement. It is particularly beneficial for:

• Personnel involved in developing and implementing performance measures
• Advisors, planners, and specialists developing scorecards and dashboards
• Functional, line, and operational managers
• Process improvement and quality managers
• Project managers and PMO staff

This course is also suited for anyone who needs to understand how to link strategy with execution through measurable indicators. Whether you are setting up a measurement system or upgrading an existing one, this course provides the skills and tools required to drive organizational performance.

This Key Performance Indicators and Optimisation Training Course is delivered using proven adult learning techniques designed to maximize understanding and retention. The training includes interactive discussions, delegate engagement, topic-based videos, case studies, and practical exercises.

Participants will benefit from hands-on sessions that reinforce key concepts and allow real-time application. The course format encourages active participation and provides opportunities for collaborative learning and problem-solving.

Training methods include:

• Interactive lectures and group discussions
• Real-life case studies and performance measurement scenarios
• Hands-on Excel exercises for dashboards and scorecards
• Practical workshops and exercises for developing KPIs and CSFs

At the end of the course, participants will be able to confidently apply performance measurement tools and techniques in their workplace.

• AZTech Certificate of Completion for delegates who attend and complete the training course