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An intensive professional development training course on

Effective Diversity Management

Plan, Manage, and Foster your Organisation's Diversity

Why Choose this Training Course?

Leveraging diversity and inclusion is essential for the viability and success of every organisation. People who feel fully welcomed, valued, respected, and included by their colleagues and their organizations will fuel this growth. Put simply, diversity works.

Over forty years of diversity training research has demonstrated that diversity training can have a significant positive impact, especially when it targets awareness and skill development and occurs over a significant period of time. Our interactive training program has been designed specifically for our clients who need current and culturally aware training.

Diversity training effectiveness depends on the training methods used, the personality characteristics of those being trained and the specific outcomes that are measured after training concludes.

This AZTech training course will feature:

  • Manage a culturally diverse and inclusive workforce
  • Promote the idea of diversity and inclusion in teams and your organisation
  • Understand and appreciate cultural difference
  • Identify unconscious bias in self and others
  • Improve your Cultural Intelligence (CI)

What are the Goals?

By the end of this AZTech training course, participants will be able to:

  • Understand the drivers of diversity in the workplace
  • Describe the business case for cultural diversity
  • List the major components of diversity
  • Appreciate the need for Cultural Intelligence (CI)
  • Prevent and manage with workplace discrimination
  • Design a diversity program for their organisation

Who is this Training Course for?

This AZTech training course is suitable for a wide range of professionals but will greatly benefit:

  • All Team Leaders, Supervisors, Section Heads, Managers & Leaders
  • Professionals who wants to learn about diversity and inclusion
  • All Human resource (HR) Professionals, Managers and Business Partners
  • Professionals who have an interest in managing diverse groups of people
  • Anyone who needs to understand how to apply best-practice in diversity management

How will this Training Course be Presented?

This AZTech training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This will include many interactive practical exercises, video material and case studies, a very impactive visual presentations, group and class team work sessions and interactive activities.

The Course Content

Day One: Understanding Diversity

  • The drivers of diversity in the workplace
  • The major components of diversity
  • Types of diversity
  • Understanding stereotyping
  • Creating a ‘speak-up’ culture


Day Two: Creating an Exclusive Organisation

  • Understanding the drivers of inclusion in the workplace
  • The business case for inclusion
  • The inclusive workplace
  • Inclusion and transformational leadership
  • Going beyond rhetoric: encouraging inclusion in your workplace


Day Three: Mitigating Unconscious Bias

  • Types of Bias 1: affinity, ambiguity, confirmation
  • Types of Bias 2: attribution, comparison
  • Stereotypes and biases
  • Understanding yourself: understanding others
  • Preventing and dealing with workplace discrimination


Day Four: Developing your Cultural Intelligence

  • The need for Cultural Intelligence (CI)
  • Understanding yourself: understanding others
  • The seven levels of culture
  • Cross-cultural negotiation
  • Multi-cultural teams and teamwork


Day Five: Diverse Communication and Presenting the Case

  • Differences in Communication
  • Barriers to cross cultural communication
  • Body language – a cultural perspective
  • Presenting the case for diversity and inclusion in your workplace
  • Personal Action Planning (PAP)

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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