An intensive professional development training course on

Certificate in Behavioural Management
and Emotional Intelligence

Managing Relationships Effectively with Others

Classroom Training

20-24 May 2024
Dubai - UAE
24-28 Jun 2024
Dubai - UAE
19-23 Aug 2024
London - UK
23-27 Sep 2024
Dubai - UAE
07-11 Oct 2024
Istanbul - Turkey
11-15 Nov 2024
London - UK
13-17 Jan 2025
Dubai - UAE

Online Training

03-07 Jun 2024
27-31 Jan 2025
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Why Choose this Training Course?

Would you like to be a more fulfilled person and a more impactful leader? In this highly interactive management training course, you will gain insights into the art and science of managing yourself and reading and managing others. You will learn the latest scientific breakthroughs on the science of managing your emotions. Leaders who can touch the hearts of their employees will help their organizations achieve the required goals and become more productive managers.

This AZTech training course will feature:

  • Insights into emotional intelligence
  • Importance of behavioral management
  • Handling conflicts
  • Key leadership skills for workplace success
  • Managing pressure in the workplace

What are the Goals?

By the end of this AZTech training course, participants will be able to:

  • Identify techniques for dealing with difficult people
  • Demonstrate the ability to understand human behaviour relating to work and applies psychological principles to organizations and individuals in their places of work
  • Understand the importance of using Emotional Intelligence while dealing with managers/employees
  • Communicate company decisions and policies effectively despite personal opinions and thoughts
  • Identify effective methods for dealing with difficult behaviors demonstrated by employees

Who is this Training Course for?

This AZTech training course is suitable to any individual keen on learning how to be emotionally smart in order to develop strong relationships and teams and will greatly benefit:

  • Individuals in leadership roles
  • Individuals being groomed for leadership
  • Individuals working together in teams
  • Any person actively involved in interacting with others
  • Any person interested to learn more about behavioral patterns

How will this Training Course be Presented?

This management training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes case studies, interactive activities, exercises and instructional videos.

The Course Content

Day One: Learning a Different “Smarts”
  • IQ and EQ defined
  • Intrapersonal and Interpersonal skills
  • Emotional Intelligence in the workplace
  • Your personality style
  • Understanding and validating emotions in others
  • Emotional intelligence for behavioral management
Day Two: Behavioral Management for Workplace Success
  • Getting organized for peak performance
  • The power of behavioral change
  • How to change our perspective
  • Setting goals for behavioral management
  • Stopping procrastination
  • Workload analysis for time management
Day Three: Communication for Conflict Resolution
  • Understanding conflict
  • To talk or not to talk
  • Preventing conflict problems
  • Core reasons for conflicts
  • Assertive anger for handling conflicts
  • How to de-stress during conflict
Day Four: Self-esteem for Achieving Success
  • Stages of human development
  • Self-esteem definition
  • Building confidence in others
  • How to create positive impressions
  • Increasing your self-esteem
  • Controlling your thoughts
Day Five: Managing Pressure with Emotional Intelligence
  • Causes of workplace pressure
  • Identifying pressure points
  • How to recognize others’ emotions
  • Coping with stress
  • Expressing yourself while under pressure
  • Developing a personal action plan

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course

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