An intensive professional development training course on
Certificate in Behavioural Management
and Emotional Intelligence
Managing Relationships Effectively with Others
Classroom Sessions
Brochure
Why Choose Certificate in Behavioural Management and Emotional Intelligence Training Course?
This comprehensive Certificate in Behavioural Management and Emotional Intelligence is designed to enhance your leadership potential by equipping you with critical skills in emotional intelligence and behavioral management. The Emotional Intelligence Course component focuses on mastering your emotional responses and effectively empathizing with others, enabling you to navigate complex social dynamics with ease. Meanwhile, the Behavioural Management Training Course helps you refine your ability to influence and motivate teams, promoting a more cohesive and productive work environment.
By enrolling in this course, you will learn how to transform challenges into opportunities for growth, enhance your decision-making capabilities, and foster a positive workplace culture. Each module has been carefully crafted to ensure a balance between theoretical understanding and practical application, providing you with actionable strategies for immediate implementation. Our experienced instructors will guide you through engaging sessions, interactive discussions, and real-world case studies, ensuring a rich and rewarding learning journey.
This Certificate in Behavioural Management and Emotional Intelligence training course will feature:
- Insights into emotional intelligence
- Importance of behavioral management
- Handling conflicts
- Key leadership skills for workplace success
- Managing pressure in the workplace
What are the Goals?
By the end of This Certificate in Behavioural Management and Emotional Intelligence training course, participants will be able to:
- Identify techniques for dealing with difficult people
- Demonstrate the ability to understand human behaviour relating to work and applies psychological principles to organizations and individuals in their places of work
- Understand the importance of using Emotional Intelligence while dealing with managers/employees
- Communicate company decisions and policies effectively despite personal opinions and thoughts
- Identify effective methods for dealing with difficult behaviors demonstrated by employees
Who is this Training Course for?
This Certificate in Behavioural Management and Emotional Intelligence training course is suitable to any individual keen on learning how to be emotionally smart in order to develop strong relationships and teams and will greatly benefit:
- Individuals in leadership roles
- Individuals being groomed for leadership
- Individuals working together in teams
- Any person actively involved in interacting with others
- Any person interested to learn more about behavioral patterns
How will this Training Course be Presented?
This Behavioural Management training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes case studies, interactive activities, exercises and instructional videos.
The Course Content
Day One: Learning a Different “Smarts”
- IQ and EQ defined
- Intrapersonal and Interpersonal skills
- Emotional Intelligence in the workplace
- Your personality style
- Understanding and validating emotions in others
- Emotional intelligence for behavioral management
Day Two: Behavioral Management for Workplace Success
- Getting organized for peak performance
- The power of behavioral change
- How to change our perspective
- Setting goals for behavioral management
- Stopping procrastination
- Workload analysis for time management
Day Three: Communication for Conflict Resolution
- Understanding conflict
- To talk or not to talk
- Preventing conflict problems
- Core reasons for conflicts
- Assertive anger for handling conflicts
- How to de-stress during conflict
Day Four: Self-esteem for Achieving Success
- Stages of human development
- Self-esteem definition
- Building confidence in others
- How to create positive impressions
- Increasing your self-esteem
- Controlling your thoughts
Day Five: Managing Pressure with Emotional Intelligence
- Causes of workplace pressure
- Identifying pressure points
- How to recognize others’ emotions
- Coping with stress
- Expressing yourself while under pressure
- Developing a personal action plan
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
In Partnership With
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