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An intensive professional development training course on

Mastering Personal
& Interpersonal Skills

Key Communication Skills for Building Productive Working Relationship

Why Choose this Training Course?

This powerful Mastering Personal & Interpersonal Skills training course focuses on developing the relational communication competencies that allow executives and managers to motivate and inspire others. It helps leaders become great communicators who know how to win respect, understanding and commitment.

We look at best practice written and oral communication with colleagues, team members and external suppliers, explore practical techniques delegates can master to build high achieving teams where people feel valued. Delegates will leave confident they can inspire and motivate team members to give of their best.

This AZTech training course will feature:

  • Listening: to and understanding other people’s perspectives
  • Writing: in Plain English so audiences understand what you mean the first time they read your words
  • Explaining: presenting plans, goals and complex ideas clearly so people understand what is expected of them
  • Engagement: building relationships with and between others based on trust, respect and collaboration
  • Encouragement: helping team members achieve their best through constructive feedback, motivation and facilitation

What are the Goals?

By the end of this AZTech training course, participants will be able to:

  • Pay attention to words and the meaning behind words, reflect on what has been said and what is left unsaid
  • Ask questions that uncover misunderstandings, perceptions and expectations
  • Present messages clearly so audiences remember key points afterwards
  • Give constructive feedback that helps team members improve their performance
  • Ensure everyone contributes to discussions and all points of view are heard before making decisions

Who is this Training Course for?

This AZTech training course is suitable for professionals in private organisations, government institutions and NGOs; it will greatly benefit:

  • Executives who want to improve their capabilities in motivating and influencing colleagues, subordinates and suppliers
  • Managers who want to improve working relationships between their team members and with other teams
  • People who have been identified as having potential for promotion to a leadership role
  • Leaders in teams with challenging targets and those that are expected to deliver a high level of performance

How will this Training Course be Presented?

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This will utilise a variety of practical exercises supported by case studies and videos. You can expect:

  • Best practice techniques for relating to others and plenty of time to try them out in a variety of exercises
  • Interactive delivery that combines theory, practical experience, case studies, videos, industry best practice, small and whole group exercises, peer exchange, brainstorming, role plays and discussions
  • Content tailored to the needs of delegates and delivered in a style that makes it easy to understand and apply 

  • Practical tips, tools and techniques delegates can apply straightaway to improve communications 

  • An invaluable reference manual with all the information covered during the workshop to help delegates implement their new knowledge and skills back in their work places.

The Course Content

Day One: Communicating Effectively in Writing

  • Writing for your reader: the 12 golden rules of writing so people pay attention, understand and act on your words
  • Using the inverted pyramid structure and covering the essential 5W’s – what, where, when, why, who – and how
  • Clearly signalling the action you want people to take after reading your letter, email, report, or other written words
  • Gold standard letter writing: improving structure, readability and responses
  • Email etiquette: 25 tips to improve how people read and interpret your emails
  • Powerful reports: structuring reports so readers can easily find the information they are interested in


Day Two: Communicating Effectively Face-to-face

  • Creating and delivering presentations and speeches that keep audiences riveted and lead to action
  • Presenting with impact: personal image, tone of voice, body language, overcoming nerves
  • Giving feedback: understanding when and how to give constructive feedback
  • Receiving feedback positively so it is useful and helpful
  • Managing upwards: communicating needs upwards and winning support from more senior managers
  • Building personal credibility with more senior managers through lots of positive interactions


Day Three: Improving Relationships with Team Members

  • Active listening: paying attention to words and body language
  • Asking good questions and listening to answers, checking understanding and reframing
  • Distilling, explaining, articulating: presenting complex information and ideas clearly without dumbing them down
  • Using metaphors, imagery, stories and analogies to explain complex topics
  • Contributing to discussion and debate: ensuring everyone contributes and respects different viewpoints
  • Aiming for commitment, not just agreement


Day Four: Working with Other Teams and Suppliers

  • Collaborating: sharing and encouraging others to share ideas and information
  • Developing a collaborative mindset
  • Win win negotiations: essential core skills and knowledge for negotiating
  • Four approaches for achieving outcomes people commit to and deliver
  • Building consensus: reaching agreement during decision making that everyone is willing to support
  • Four techniques for involving everyone in decision making and ensuring they feel ownership of the final decision


Day Five: Authenticity and Personal Effectiveness

  • Assertiveness in practice: projecting self-confidence and respect for others in meetings, on the phone and online
  • Understanding when to say yes and no, giving and receiving criticism, handling negative feelings
  • Managing difficult people and coping in difficult situations
  • Understanding our own assertiveness style and making adjustments so we get what we want from meetings and discussions
  • Developing an assertiveness style that is authentic for our personality and culture
  • Action planning

The Certificate

  • AZTech Certificate of Completion for delegates who attend and complete the training course

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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