An intensive professional development training course on
Mastering Personal
& Interpersonal Skills
Key Communication Skills for Building Productive Working Relationship
Brochure
Why Choose Mastering Personal & Interpersonal Skills Training Course?
This Interpersonal Skills Training Course is designed to help executives and managers build essential communication skills that enable them to effectively motivate and inspire their teams. By focusing on both personal and interpersonal communication techniques, this course empowers leaders to connect with others, foster mutual respect, and gain commitment from colleagues and team members. Strong interpersonal skills are key to building trust and ensuring that people feel valued and understood.
Participants will explore the best practices in both written and oral communication for engaging with colleagues, team members, and external partners. By mastering practical communication techniques, delegates will gain the confidence to foster high-performing teams and create a work environment where motivation and collaboration thrive.
This Personal & Interpersonal Skills Training Course Will Feature:
- Listening skills to understand others' perspectives and respond with empathy.
- Techniques for writing in clear, accessible language that ensures comprehension.
- Explaining strategies to present ideas, goals, and plans effectively.
- Engagement methods for building trusting, respectful, and collaborative relationships.
- Encouragement techniques that support team members in achieving their best through constructive feedback and motivation.
What are the Goals?
By the end of this Interpersonal Skills Course, participants will be able to:
- Listen actively, understanding the explicit and implicit messages in conversations.
- Ask insightful questions that reveal underlying misunderstandings and expectations.
- Communicate messages clearly and memorably, helping audiences retain key points.
- Provide constructive feedback that encourages growth and improvement.
- Ensure balanced discussions, enabling all team members to contribute perspectives before decisions are made.
Who is this Training Course for?
This Learn Personal & Interpersonal Skills course is ideal for professionals across private, public, and non-governmental sectors. It is especially beneficial for:
- Executives aiming to strengthen their influence and motivation strategies with colleagues, team members, and suppliers.
- Managers who seek to improve the dynamics within their teams and with other departments.
- Professionals identified for promotion and preparing for future leadership roles.
- Team leaders responsible for guiding high-performing groups that must meet ambitious targets.
How will this Training Course be Presented?
This Develop Interpersonal Skills course combines various proven adult learning methods to ensure comprehensive understanding and practical application. Participants will benefit from:
- Access to best practice techniques for relating to others, with hands-on exercises to reinforce learning.
- An interactive experience that includes a mix of theoretical insights, practical exercises, case studies, videos, role-plays, and brainstorming sessions.
- Content that is tailored to the participants' specific needs, delivered in an accessible and engaging style.
- Practical tools, tips, and techniques that can be applied immediately to enhance workplace communication.
- A detailed reference manual summarizing the course content, providing a lasting resource for implementing new skills back on the job.
The Course Content
Day One: Communicating Effectively in Writing
- Writing for your reader: the 12 golden rules of writing so people pay attention, understand and act on your words
- Using the inverted pyramid structure and covering the essential 5W’s – what, where, when, why, who – and how
- Clearly signalling the action you want people to take after reading your letter, email, report, or other written words
- Gold standard letter writing: improving structure, readability and responses
- Email etiquette: 25 tips to improve how people read and interpret your emails
- Powerful reports: structuring reports so readers can easily find the information they are interested in
Day Two: Communicating Effectively Face-to-face
- Creating and delivering presentations and speeches that keep audiences riveted and lead to action
- Presenting with impact: personal image, tone of voice, body language, overcoming nerves
- Giving feedback: understanding when and how to give constructive feedback
- Receiving feedback positively so it is useful and helpful
- Managing upwards: communicating needs upwards and winning support from more senior managers
- Building personal credibility with more senior managers through lots of positive interactions
Day Three: Improving Relationships with Team Members
- Active listening: paying attention to words and body language
- Asking good questions and listening to answers, checking understanding and reframing
- Distilling, explaining, articulating: presenting complex information and ideas clearly without dumbing them down
- Using metaphors, imagery, stories and analogies to explain complex topics
- Contributing to discussion and debate: ensuring everyone contributes and respects different viewpoints
- Aiming for commitment, not just agreement
Day Four: Working with Other Teams and Suppliers
- Collaborating: sharing and encouraging others to share ideas and information
- Developing a collaborative mindset
- Win win negotiations: essential core skills and knowledge for negotiating
- Four approaches for achieving outcomes people commit to and deliver
- Building consensus: reaching agreement during decision making that everyone is willing to support
- Four techniques for involving everyone in decision making and ensuring they feel ownership of the final decision
Day Five: Authenticity and Personal Effectiveness
- Assertiveness in practice: projecting self-confidence and respect for others in meetings, on the phone and online
- Understanding when to say yes and no, giving and receiving criticism, handling negative feelings
- Managing difficult people and coping in difficult situations
- Understanding our own assertiveness style and making adjustments so we get what we want from meetings and discussions
- Developing an assertiveness style that is authentic for our personality and culture
- Action planning
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
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