IT Demand Management
in the Modern Environment

Understanding what resources is required and at which points are critical, if IT resources are to effectively support an organisation in a prudent economic manner. Inadequately planning can result in inefficient use of resources, lack of commercial capacity and the inability to harness commercial growth opportunity effectively. IT Leaders are now placing effective IT Demand Management on their factual requirements, rather than a simple guess or over capacity.

This IT Demand Management in the Modern Environment training course will assist organisations understand how to predict customer demand for services effectively, with elasticity of demand. It will further review the best models for understanding patterns of business activity in relation to the services, in line with international frameworks.

This IT Demand Management in the Modern Environment training course will feature:

• Capacity Management
• Availability Management
• IT Service Continuity Management (ITSCM)
• Information Security Management
• Demand Management

By the end of This IT Demand Management in the Modern Environment training course, participants will be able to:

• Understand and define service design in planning and optimization and lifecycle context
• Define processes across the service lifecycle pertaining to the  Capacity management
• Understand  Availability management as a capability to realize successful service design
• Define IT service continuity management as a capability to support business continuity management
• Implement Information security management as part of the overall corporate governance framework
• Define Planning, protection and optimization roles and responsibilities
• Appreciate Technology and implementation considerations
• Consider appropriate organizational roles and commercial considerations

This IT Demand Management in the Modern Environment training course has been designed for senior executives, technical engineers and architects, business analysts and those involved in the technology, application development, risk mitigation and importantly marketing and sales people involved in product development sales and marketing.

This IT Demand Management in the Modern Environment training course is suitable to a wide range of professionals but will greatly benefit:

• Capacity Manager
• Availability Manager
• Change Management Personnel
• Security Administrators
• Applications Support Staff
• IT Operations Manager
• Network Control and Operation Personnel
• Business Continuity Manager
• Security Manager
• Service Portfolio Manager
• Supplier Relationship Manager

This IT Demand Management in the Modern Environment training course will utilize a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. Participants will gain detailed knowledge by active participation in seminars, group discussions and real life case studies. Delivery will be by presentation, group syndicate investigations, training DVD and interactive seminars.

• AZTech Certificate of Completion for delegates who attend and complete the training course