Um curso de formação intensivo de desenvolvimento profissional sobre
Leadership &
Decision-Making in
Crisis & Emergency Situations
Porquê escolher este curso de formação?
This training course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organisations before, during, and after a crisis or emergency. All leaders are sooner or later confronted with the need to lead and manage their team or organisation during a crisis or emergency. The leadership skills and competencies that are required in these demanding circumstances are much more challenging of the leader than normal everyday leadership.
Our case-studies will examine recent Crisis and Emergencies which necessitated leaders to make rapid decisions, many times without all the relevant up to date information, while accepting significant risk in order to achieve a favourable outcome for themselves, their team, their organisation and all stakeholders. Do not miss this opportunity, are you fully prepared?
Este curso de formação AZTech inclui
- Exercising leadership under emergency and crisis situations
- Assessing, prioritizing risks and threats before, during, and after a crisis
- Making decisions quickly and efficiently and knowing when and how to involve others and to delegate effectively
- Communicating and collaborating with legal and government authorities, media, and other agencies and organisations
- Conducting emergency and crisis management operations
Quais são os objectivos?
No final deste curso de formação AZTech, os participantes serão capazes de
- Understand individual and collective psychology and organisational dynamics in crises and emergencies
- Analyse and make rational decisions in before, during and after crises and emergencies
- Lead teams and organisations in crises and emergencies
- Solve problems and manage crises and emergencies
- Understand and apply ethical factors in crisis and emergency leadership
A quem se destina este curso de formação?
Executives, Managers and Supervisors who must build and lead dynamic and high performing teams and organisations in risky situations with a high probability of crises or emergencies are encouraged to attend to this course.
Este curso de formação AZTech é adequado a um vasto leque de profissionais, mas beneficiará muito:
- Line managers, team leaders and supervisors in organisations of all sizes
- Emergency & Crisis Management professionals in the public & private sectors
- HSE, Fire & Security Professionals
- Profissionais de gestão de projectos e programas
- Professionals in health care, public safety, and government agencies
Como é que este curso de formação será apresentado?
Este curso de formação utilizará uma variedade de técnicas comprovadas de aprendizagem de adultos para garantir a máxima compreensão, entendimento e retenção da informação apresentada. Estas técnicas incluem a intervenção de oradores, debates facilitados, trabalho em grupo e exercícios práticos, vídeos, auto-testes, tudo com ênfase no envolvimento dos formandos.
O conteúdo do curso
Day One: Psychology and Dynamics of Crises and Emergencies
- The nature of crises and emergencies
- Individual psychology under crisis and emergency conditions
- Collective psychology under crisis and emergency conditions
- Evolution and dynamics of crises and emergencies
- Crises and emergencies don’t just work 8 hour days
- Tasks of leaders before, during, and after a crisis or emergency
Day Two: Rational Decision-Making in Crises and Emergencies
- Instinct, intuition, and reason
- Rational decision-making processes
- Individual and collective Decision-Making
- Psychology & human behaviour, solutions to improve your Decision Making
- Delegation through mission-based leadership
- Structured hierarchical planning and operations
Day Three: Leading Teams and Organizations
- Roles and responsibilities of leaders in crises and emergencies
- Crisis/emergency management organization
- Creating effective and efficient teams through rapid teambuilding
- Creating effective and efficient interagency cooperation and collaboration
- Organizational & team dynamics: morale, cohesion, mood, unity of purpose
- Principles of operational command and leadership
Day Four: Solving the Problem: Managing the Crisis or Emergency
- Seeking cause & effect to solve problems, not blame or responsibility
- Creating and running a crisis/emergency Command Centre
- Elements of risk management: prevention, response, containment & recovery
- Principles of business continuity and crisis operations
- Information gathering and situational awareness
- Operational rhythm, routines, and information management
Day Five: Ethical Factors in Crisis and Emergency Leadership
- Caring for subordinates and their families
- The leader's self-care
- Responsibilities to authorities, the public and/or victims
- Managing and leveraging Social Media
- After-action review and lessons learned processes
- Preparing for the next crisis or emergency
O certificado
- Certificado de conclusão AZTech para os delegados que frequentam e concluem o curso de formação
Em parceria com
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