Un cours intensif de formation professionnelle sur
Strategic
Crisis Management
Planning for Unexpected Challenges
We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at [email protected]
Pourquoi choisir cette formation ?
This interactive and participative training course will demonstrate that it is possible for an organisation to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven way of successfully dealing with a crisis. This training course will constructively help delegates to develop those essential crisis management skills and reveal how to effectively use advanced techniques that will improve leadership performance at that critical time.
Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This training course will ensure you do not make the same mistakes of those other Crisis Managers. Your organisation must be prepared; without delay it needs to identify all potential vulnerabilities, map out the possible crisis scenarios and mitigate shortcomings.
Ce cours de formation AZTech comprendra
- Best practice advise drawing on the expertise of crisis researchers, analysts and practitioners
- How to consider the main areas of activity: Preparation, Planning, Response and Recovery
- Getting the maximum from emergency responders and crisis management teams
- Comment éviter la mauvaise gestion et l'aggravation d'une mauvaise situation ?
- Managing yourself and others, make judgements, redefine standards, establish options
Quels sont les objectifs ?
A l'issue de cette formation AZTech, les participants seront en mesure de :
- Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
- Develop strategies so ensuring you and your organisation responds efficiently and effectively
- Understand the five deadly leadership behaviours and six winning strategies in a crisis
- Learn the fundamentals of organising and managing Crisis or Emergency Control Centres
- Acquire step-by-step guide on how to plan for more beneficially rewarding multi-agency exercises
À qui s'adresse cette formation ?
This powerful training course will be of benefit to those who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms in both the public and the private sector.
Ce cours de formation AZTech convient à un large éventail de professionnels, mais il leur sera très utile :
- Security & Fire Management
- Personnel chargé de la santé, de la sécurité et de l'environnement
- Emergency and Crisis Management Responders
- Les professionnels à qui l'on a confié des tâches de gestion de crise et qui n'ont pas eu suffisamment de temps à consacrer à ce sujet.
Comment cette formation sera-t-elle présentée ?
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes case studies and several group exercises, participative lectures with handout materials, manual, and slides. Syndicate work-shops and reporting back sessions will encourage a fully participative and an enjoyable event.
Le contenu du cours
Day One: What should be in place before the Event?
- Understanding Crisis Management and how to manage a Crisis
- Consider the complete range of risks facing businesses in the 21st century
- Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
- Who else inside and outside the organisation should be involved?
- Cinq comportements mortels en matière de leadership et six stratégies gagnantes
- Comprendre les syndromes de la "courbe du déni" et de la "pensée de groupe
Day Two: Pre-planning, who and what else should be Considered?
- Case Studies, why some companies fail and others survive?
- Who owns the mitigation process?
- Élaboration et mise en œuvre des plans d'urgence
- Gestion et communication de crise. Centre d'urgence
- Développer et mettre en œuvre une stratégie de gestion de la continuité des activités (BCM)
- Business Impact Analysis. Case Study and Workshop
Day Three: Dealing with a Crisis - the 'Communications' Perspective
- Command and Control Issues. Operational, Tactical and Strategic
- Gestion de crise sur place, éléments essentiels pour réussir
- Reputation Management - Managing the Media.
- Organising a Press Conference & step by step guidance on how to conduct TV interviews
- BP Press Conferences – What went wrong?
- Exercice : Stratégie de communication de crise
Day Four: Incident Management & Aftermath
- Alerting and Warning. Case Studies. What can go right and what can go wrong
- Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
- Simulation d'incident majeur - Atelier de jeu de rôle
- Potential Psychological & Welfare problems in Crisis Management
- Comment améliorer le moral et la confiance du personnel dans le processus ?
- Questionnaire, are your batteries in good condition?
Day Five: Essential Post Incident Actions
- Exercises: a programme of learning and of validating plans and procedures;
- Comment obtenir des résultats avantageux d'un exercice
- Post Incident evaluations, de-briefing skills - managing the de-briefs - hot and cold
- Critique report writing, executive summaries and recommendations
- Closing the loop. Implementing the recommendations, continuing the process
- 3 disastrous Case Studies with the same cause, are we learning from others?
Le certificat
- Certificat d'achèvement AZTech pour les délégués qui participent et terminent le cours de formation
En partenariat avec
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