Um curso de formação intensivo de desenvolvimento profissional sobre
Strategic
Crisis Management
Planning for Unexpected Challenges
We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at [email protected]
Porquê escolher este curso de formação?
This interactive and participative training course will demonstrate that it is possible for an organisation to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven way of successfully dealing with a crisis. This training course will constructively help delegates to develop those essential crisis management skills and reveal how to effectively use advanced techniques that will improve leadership performance at that critical time.
Delegates will gain tangible results with up-to-date case studies and exercises to reinforce key learning points for immediate implementation at their workplaces. This training course will ensure you do not make the same mistakes of those other Crisis Managers. Your organisation must be prepared; without delay it needs to identify all potential vulnerabilities, map out the possible crisis scenarios and mitigate shortcomings.
Este curso de formação AZTech inclui
- Best practice advise drawing on the expertise of crisis researchers, analysts and practitioners
- How to consider the main areas of activity: Preparation, Planning, Response and Recovery
- Getting the maximum from emergency responders and crisis management teams
- Como evitar a má gestão e, assim, piorar uma situação má
- Managing yourself and others, make judgements, redefine standards, establish options
Quais são os objectivos?
No final deste curso de formação AZTech, os participantes serão capazes de
- Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
- Develop strategies so ensuring you and your organisation responds efficiently and effectively
- Understand the five deadly leadership behaviours and six winning strategies in a crisis
- Learn the fundamentals of organising and managing Crisis or Emergency Control Centres
- Acquire step-by-step guide on how to plan for more beneficially rewarding multi-agency exercises
A quem se destina este curso de formação?
This powerful training course will be of benefit to those who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms in both the public and the private sector.
Este curso de formação AZTech é adequado a um vasto leque de profissionais, mas beneficiará muito:
- Security & Fire Management
- Pessoal da saúde, segurança e ambiente
- Emergency and Crisis Management Responders
- Profissionais a quem foram atribuídas tarefas de gestão de crises, mas que não tiveram tempo suficiente para se dedicar ao assunto
Como é que este curso de formação será apresentado?
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes case studies and several group exercises, participative lectures with handout materials, manual, and slides. Syndicate work-shops and reporting back sessions will encourage a fully participative and an enjoyable event.
O conteúdo do curso
Day One: What should be in place before the Event?
- Understanding Crisis Management and how to manage a Crisis
- Consider the complete range of risks facing businesses in the 21st century
- Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
- Who else inside and outside the organisation should be involved?
- Cinco comportamentos de liderança mortais & Seis estratégias vencedoras
- Compreender as síndromes da "curva de negação" e do "pensamento de grupo
Day Two: Pre-planning, who and what else should be Considered?
- Case Studies, why some companies fail and others survive?
- Who owns the mitigation process?
- Desenvolvimento e implementação de planos de emergência
- Gestão de crises e comunicações. Centro(s) de Emergência
- Desenvolver e implementar uma estratégia de gestão da continuidade das actividades (BCM)
- Business Impact Analysis. Case Study and Workshop
Day Three: Dealing with a Crisis - the 'Communications' Perspective
- Command and Control Issues. Operational, Tactical and Strategic
- Gestão de crises no local, elementos essenciais para o sucesso
- Reputation Management - Managing the Media.
- Organising a Press Conference & step by step guidance on how to conduct TV interviews
- BP Press Conferences – What went wrong?
- Exercício: Estratégia de comunicação de crise
Day Four: Incident Management & Aftermath
- Alerting and Warning. Case Studies. What can go right and what can go wrong
- Corporate Case Study – BP Texas 2005; BP Alaska 2006; BP Gulf of Mexico 2010.
- Simulação de Incidentes Graves - Workshop de Dramatização
- Potential Psychological & Welfare problems in Crisis Management
- Como melhorar a moral e a confiança do pessoal no processo
- Questionnaire, are your batteries in good condition?
Day Five: Essential Post Incident Actions
- Exercises: a programme of learning and of validating plans and procedures;
- Como obter resultados vantajosos de um exercício
- Post Incident evaluations, de-briefing skills - managing the de-briefs - hot and cold
- Critique report writing, executive summaries and recommendations
- Closing the loop. Implementing the recommendations, continuing the process
- 3 disastrous Case Studies with the same cause, are we learning from others?
O certificado
- Certificado de conclusão AZTech para os delegados que frequentam e concluem o curso de formação
Em parceria com
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