Un cours intensif de formation professionnelle sur
Knowledge Management
Sharing Ideas, Lightening Up & Developing People
We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at [email protected]
Pourquoi choisir cette formation ?
The course will concentrate on the people aspects of Knowledge Management rather than the technology involved. Knowledge Management requires the creation of a culture in which people are willing to share not only their successes but also, sometimes their failures.
The knowledge inside any organisation is probably the greatest asset you have; hence the need to protect and develop it. This course will show you how to do so and how to develop the necessary practices. The use of enterprise social networking, blogs and multimedia for example are transforming knowledge management and contributing to efforts to make work enjoyable and interesting.
Le cours comprendra
- How to create a culture of sharing
- How to develop a ‘learning organisation’
- How to motivate employees positively to be team players
- How to ensure departments initiate knowledge sharing and reciprocate to initiatives from elsewhere
- How to build systems that recognise efforts to share knowledge
Quels sont les objectifs ?
A la fin de ce cours, les participants seront capables de :
- Capture sharedknowledge
- Create an atmosphere of mutual trust
- Develop the supervisory and management teams towards empowering employees
- Engage the workforce in the day to day activities of the organisation
- Introduce a performance management system that encourages knowledge management
Who is this Course for?
This course is suitable for a wide range of professionals but will greatly benefit two groups of delegates – those with Managerial or Supervisory responsibility and HR Professionals, specifically:
- Professionals interested in developing best practice in the field of management style, communications, networking and motivation
- Staff in supervisory and team leader roles (or with potential to develop into such a role)
- HR or Personnel Professionals
- Professionals in Training and Development
- Spécialistes des relations avec les employés
Comment cela sera-t-il présenté ?
This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a range of interactive activities - group and individual exercises, case studies and discussions.
There will also be presentations from and facilitated discussions with the Tutor.Each day will end with each delegate reflecting on the messages from the day and completing a summary of what has been learned that day and how the learning will be transferred back to the workplace.
Le contenu du cours
Premier jour
What is meant by Knowledge Management, Empowerment and by Engagement?
- Definition of a learning organisation, people, teams, organisation
- Understanding competitive advantage, productivity and profit
- Characteristics of engaged employees and of disengaged employees
- Characteristics of empowered employees and un-empowered employees
- Motivation – Intrinsic and extrinsic
Deuxième jour
Techniques for Engaging Employees
- Informal participative decision-making programmes
- Job enrichment
- Self-managed work teams
- Informal and formal consultation processes
- Enterprise Social Networking, Blogs Multimedia
Troisième jour
The Role of the Supervisor and Team Leader in Knowledge Management
- Getting the “Quid pro Quo” – initiative vs. reciprocation
- The Interpersonal skills involved – listening, communicating, assertiveness and influence
- The responsibility for people
- Delegation
- Recognition for efforts to share knowledge
Quatrième jour
Empowered Performance Reviews
- Making Knowledge Management a part of performance management
- Motivating through feedback
- The importance of praise and how to make it more effective
- Coaching
- Providing genuine development, continuous learning
Cinquième jour
Handling Change, Networking and Systems
- The change curve
- Upwards management
- Involving suppliers and contractors, supply chain
- People to people business
- Return to social networking
Le certificat
- Certificat d'achèvement AZTech pour les délégués qui assistent au cours et le terminent.
VOULEZ-VOUS EN SAVOIRPLUS SUR CE COURS ?
© 2024. Le matériel publié par AZTech présenté ici est protégé par des droits d'auteur. Tous les droits sont réservés. Toute copie, distribution, utilisation, diffusion, téléchargement, stockage (sur tout support), transmission, reproduction ou utilisation non autorisée de tout ou partie de ce plan de cours est interdite et constitue une violation des droits d'auteur.
