Why Choose this Course?
The course will concentrate on the people aspects of Knowledge Management rather than the technology involved. Knowledge Management requires the creation of a culture in which people are willing to share not only their successes but also, sometimes their failures.
The knowledge inside any organisation is probably the greatest asset you have; hence the need to protect and develop it. This course will show you how to do so and how to develop the necessary practices. The use of enterprise social networking, blogs and multimedia for example are transforming knowledge management and contributing to efforts to make work enjoyable and interesting.
The course will feature:
- How to create a culture of sharing
- How to develop a ‘learning organisation’
- How to motivate employees positively to be team players
- How to ensure departments initiate knowledge sharing and reciprocate to initiatives from elsewhere
- How to build systems that recognise efforts to share knowledge
What are the Goals?
By the end of this course, participants will be able to:
- Capture sharedknowledge
- Create an atmosphere of mutual trust
- Develop the supervisory and management teams towards empowering employees
- Engage the workforce in the day to day activities of the organisation
- Introduce a performance management system that encourages knowledge management
Who is this Course for?
This course is suitable for a wide range of professionals but will greatly benefit two groups of delegates – those with Managerial or Supervisory responsibility and HR Professionals, specifically:
- Professionals interested in developing best practice in the field of management style, communications, networking and motivation
- Staff in supervisory and team leader roles (or with potential to develop into such a role)
- HR or Personnel Professionals
- Professionals in Training and Development
- Employee Relations Specialists
How will this be Presented?
This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a range of interactive activities - group and individual exercises, case studies and discussions.
There will also be presentations from and facilitated discussions with the Tutor.Each day will end with each delegate reflecting on the messages from the day and completing a summary of what has been learned that day and how the learning will be transferred back to the workplace.
The Course Content
What is meant by Knowledge Management, Empowerment and by Engagement?
- Definition of a learning organisation, people, teams, organisation
- Understanding competitive advantage, productivity and profit
- Characteristics of engaged employees and of disengaged employees
- Characteristics of empowered employees and un-empowered employees
- Motivation – Intrinsic and extrinsic
Techniques for Engaging Employees
- Informal participative decision-making programmes
- Job enrichment
- Self-managed work teams
- Informal and formal consultation processes
- Enterprise Social Networking, Blogs Multimedia
The Role of the Supervisor and Team Leader in Knowledge Management
- Getting the “Quid pro Quo” – initiative vs. reciprocation
- The Interpersonal skills involved – listening, communicating, assertiveness and influence
- The responsibility for people
- Recognition for efforts to share knowledge
Empowered Performance Reviews
- Making Knowledge Management a part of performance management
- Motivating through feedback
- The importance of praise and how to make it more effective
- Providing genuine development, continuous learning
Handling Change, Networking and Systems
- The change curve
- Upwards management
- Involving suppliers and contractors, supply chain
- People to people business
- Return to social networking
- AZTech Certificate of Completion for delegates who attend and complete the course.