Um curso de formação intensivo de desenvolvimento profissional sobre
Distribution
& Retail Management
Understanding How to Operate Stock Holding Centres to Serve the Customer
We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at [email protected]
Porquê escolher este curso de formação?
Distribution management has been an important feature of industrial and economic life for many years, but it is only recently that it has been recognised as a major function in its own right. Retail management includes all the steps required to bring the customers into the store or on-line portal in order to fulfill their buying needs.
The needs of the consumer are supplied by an amazing variety of outlets, all of which are demanding higher levels of expertise. Warehousing and distribution management is vital to ensure that the right goods are available for the customer at the right price at the right place and at the right time.
Este curso de formação AZTech inclui
- Understanding the retail environment
- Understand how to improve customer satisfaction through distribution management
- Appreciate the influence of the supply chain in retail operations
- Know how to operate a retail warehouse
Quais são os objectivos?
No final deste curso de formação AZTech, os participantes serão capazes de
- Evaluate procedures, change and improve methods
- Eliminate wasteful activities/costs
- Carry out efficient picking for e-procurement
- Understand distribution methods
- Improve customer service
A quem se destina este curso de formação?
Este curso de formação AZTech é adequado a um vasto leque de profissionais, mas beneficiará muito:
- Warehousing professionals
- Logistics and transportation professionals
- Profissionais de sourcing, compras e gestão de fornecedores
- Retail professionals
- All of those who need an understanding of warehousing and distribution concepts that can deliver lasting value for your business
Como é que este curso de formação será apresentado?
This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes participants increasing their competencies through a variety of instructional methods including lecture by an experienced practitioner and consultant, exercises and group discussions covering current practices and their relationship to the implementation of new concepts.
O conteúdo do curso
Day One: Retail Management
- Understanding retail
- Appreciating the needs and expectations of the customer
- Meeting those needs and expectations
- Range and scope of retail formats
- Understanding how retail outlets operate
- Managing people in a retail environment
Day Two: Distribution and Inventory Management
- Channels of distribution
- Third party versus own account
- Improving on-line shopping distribution
- Gestão do inventário
- Information systems for planning and control
Day Three: The Role of the Warehouse
- Porque é que precisamos de um armazém
- Quais as funções que cobrem
- Como é que se inserem na cadeia de abastecimento
- O equilíbrio entre a triagem e a armazenagem
- Supply /demand variables
- ABC Analysis or the 80/20 rule
- Through puts and product formats
Day Four: Layout Options, Methods and Equipment
- Receiving options
- Storage options
- Opções de recolha/montagem
- Opções de envio
- Organising for flow
- Loading bays
- Selecting equipment and racking
- Implications for warehouse layouts
- Operational timings and planning
Day Five: Productivity and Service Levels
- Fixed and variable cost
- Typical costs involved
- A model for understanding the roles of productivity, utilisation and performance
- Setting productivity and cost targets
- The importance of having measurements and key indicators of performance
- Internal and external customers
- Improving outgoing service levels
- Effects of substandard service
O certificado
- Certificado de conclusão AZTech para os delegados que frequentam e concluem o curso de formação
Em parceria com
QUER SABERMAIS SOBRE ESTE CURSO?
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