Achieving Operational Excellence
in Multishift Management

This course will reveal how the world's most successful companies manage multiple-shift and 24-hour operations to deliver world-class people and process performance. All industries are highly competitive so in order to compete successfully, 24-hour operations must continuously improve to achieve the highest possible standards at all times.

For a facility to operate safely and efficiently 24/7, it is necessary to apply shift working best practices. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents and operational problems such as reduced throughput, poor communication and increased levels of waste.

Este curso inclui:

• Porque é que um funcionamento 24 horas por dia, 7 dias por semana, exige um trabalho em vários turnos
• Como o trabalho por turnos introduz desafios adicionais
• Comunicação e liderança no trabalho por turnos
• Porque é que o trabalho por turnos aumenta o risco de fadiga e de mudança de turno
• Development of strategies to manage shift risks & issues & become a world-class 24/7 operation

 

Quais são os objectivos?

No final deste curso, os participantes serão capazes de:

• Recognize and appreciate the issues associated with 24/7 shift operation.
• Identify strategies to deal with the issues.
• Benchmark your performance against that of world-class facilities & explore alternative shift schedules.
• Develop effective Shift Supervisors.
• Create an Action Plan for continuous improvement back at work.

 

A quem se destina este curso?

This course is suitable to a wide range of professionals but will greatly benefit delegates new to shift working environments, as well as those with many years experience of shift work, from both process and non-process industries, namely:

• Pessoal e gestores de instalações/operações, supervisores de turno e chefes de equipa de turno
• Pessoal interessado em Qualidade e Garantia de Qualidade
• Pessoal de manutenção e engenharia
• Pessoal de formação e desenvolvimento
• Pessoal das equipas de logística ou de apoio à rede
• Pessoal do Serviço de Apoio ao Cliente a qualquer nível
• Pessoal de RH e todos os envolvidos na saúde e bem-estar do pessoal a qualquer nível

 

Como é que isto vai ser apresentado?

This course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a combination of lecture, discussion and group/individual activities. Delegates are encouraged to bring specific challenges and issues they are facing to the session for group discussion. In addition, we will discuss Best Practices currently used at participants' companies so that delegates will have the opportunity to learn from numerous sources. Each delegate will develop a personal Action Plan that will help guide future improvement efforts back at work.

 

• Certificado de conclusão AZTech para os participantes que frequentam e concluem o curso.
• Certificado ILM Endorsed para os delegados que frequentam e passam com sucesso a avaliação exigida.