Un cours intensif de formation professionnelle sur
Results-Based Contracting
Designing and Managing Service Contracts to Achieve Business Outcomes
We currently have no scheduled sessions for this course. If you are interested in running this course, please contact our Training Department at [email protected]
Pourquoi choisir cette formation ?
This course will examine the latest contracting techniques to deliver service performance, including service level agreements, output based contracts, payment by outcome and contract scorecards. This is important because Procurement professional and/or specialist are increasingly being asked to find new ways of helping their organisations achieve strategic goals through better purchasing. The budgets of commercial and Government organisations are under pressure like never before. Such an approach requires new and sophisticated methods to manage supplier performance, in order to deliver the desired results.
Ce cours comprendra
- The movement from risk allocation to collaborative working
- The benefits of using service level agreements for quality assurance
- How to improve contract relations with internal and external contractors
- Knowledge of the means to identify, evaluate & manage risks through result-based methods
- Deploying practical skills to apply the methodology in practice, constructing & controlling contract negotiations & disputes
Quels sont les objectifs ?
A la fin de ce cours, les participants seront capables de :
- Develop strategies to transfer risks from client to the supplier.
- Create a results-based specification to set service performance frameworks that achieves results.
- Provide better outcomes from contracts & harness the benefits of output-structured requirements.
- Evaluate bid responses that offer results-based contracted services.
- Construct a results-based remuneration for contractors.
Who is this Course for?
This course will benefit all levels of personnel engaged in purchasing and procurement, commercial and contracts management departments, and technical operatives providing performance under service level or other performance related agreements. This course is suitable for a wide range of professionals but will greatly benefit:
- Engineering Project Managers, Construction Managers, Tenders Managers
- Contracts Administrators, Project Managers/Coordinators, Contracts Officers & Managers
- Maintenance Managers and Systems Managers
- Those who are involved in the planning, evaluation, preparation and management of tenders, awards, and service contract performance services
Comment cela sera-t-il présenté ?
Ce cours utilisera une variété de techniques éprouvées d'apprentissage pour adultes afin d'assurer une compréhension et une rétention maximales des informations présentées. Cela inclut des niveaux élevés de discussion entre participants, d'interaction de groupe, d'exercices de groupe et d'études de cas. Le matériel utilisé comprend des contrats contemporains en langue anglaise en vigueur dans de nombreuses juridictions. Les délégués seront encouragés à soulever leurs propres questions et problèmes rencontrés au sein de leur industrie ou de leur organisation afin d'en discuter de manière confidentielle.
Le contenu du cours
Premier jour
The Context for Results-Based Contracting
- Traditional contracting methods under the spotlight
- SWOT analysis – defining requirements by inputs
- How does a results-based approach differ?
- What is the application for results-based contracting?
- Implications on supplier selection procedures
- Moving beyond lowest cost evaluation
Deuxième jour
Developing a Results-Based Customer Requirement
- Inputs, Outputs and Outcomes
- Creating a results-based specification
- What are the task outputs?
- Developing a framework for managing contract risk
- Analysing the performance standards we need
- Quantifying and costing the work required
Troisième jour
Using the Service Level Agreement Framework to Derive Results-Based Contracting
- What will contract success look like?
- What should be measured?
- Focusing on performance - Carrots or sticks to encourage achievement?
- Sourcing measurement data and reporting on achievement
- Key elements of the SLA
- Structuring the SLA
Quatrième jour
Using a Contract Scorecard
- Origins of the scorecard approach and KPI
- What value does a scorecard add?
- Équilibrer les besoins des parties prenantes
- Planning and constructing a scorecard
- The scorecard quadrants: • Financial • Quality • Relationship • Strategic
- Testing and reporting
Cinquième jour
Managing a Results-Based Contract
- The ‘running in’ period
- Keeping the contract refreshed
- Managing contract variations
- Monitoring achievement and intervention options with an under performing contractor
- Building Contract Governance structures
- Learning and applying lessons for the next outsource
Le certificat
- Certificat d'achèvement AZTech pour les délégués qui assistent à la formation et la terminent
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